Past Events

Saturday, May 13, 2017

08:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Conference Opening
09:15 AM
Keynote Speaker

Managing and Governing Smart Government and Smart Cities
  • Smart Government and Smart Cities Governance Strategies  
  • Developing City Innovation, Leadership and Quality 
 
Managing and Governing the Nations, Cities, Countries and Economy Transformation
  • The Issues that are Reshaping the Nations, Cities, Countries and Economy  
  • Leading the Government Organization’s in the New Global Economy 
  • Governance Challenges and Global Competitiveness

Managing and Governing Smart Community: Transforming Society
  • Governance Strategies for Transforming Society 
  • A Global Perspective and Competitiveness Standards

Smart Systems for Managing and Governing City and Country Transformation
  • Smart Governance Strategies 
  • Performance Governance Systems 
10:30 AM
Open Discussion
11:00 AM
Coffee Break and Networking
11:30 AM
Transforming and Governing GCC Provinces' and Urban Neighborhood to a Smart Government and Smarter Cities 
  • Transforming GCC's Provinces’ and Urban Neighborhood to 'SmartGov4.0'
  • Transforming Provinces’ and Urban Neighborhood to Knowledge Based Cities
  • Empowering Provinces’ and Urban Neighborhood Economically and Technologically
  • Public Participation in the Era of Smart Government and Smarter Cities
  • Empowering Provinces’ and Urban Neighborhood Portals as a Tool for Public Participation

Connected World Impacts on the Future of Government Postal and Private Sector Courier Services
  • Government Postal and Courier Services in the Era of Smart Government and Smart Cities
  • Government Postal and Courier Future Revenue Framework and Revenue Sources  
  • The Role of Governments and Decision Makers 
  • What should be the GCC Innovation Strategy 
  • Why Should GCC Re-Engineer and Transform its Organizational Structure

The Future of GCC Connectivity in the Era of Smart Government and Smart Cities 
  • The Internet of Things and Its Impact on GCC Governments and Organizations 
  • The Role of GCC Telecom Regulators 
  • The Role of GCC Telecom Operators
  • The Role of the Telecom Smart Technology Providers

Connected GCC: Challenges and Opportunities
  • GCC Connected Citizens for a Connected Community - Mobility and Citizen Engagement
  • GCC Connected G to G: Connected Government to Government 
  • GCC Connected G to B   Connected Business to Business as a Connected Economy
  • GCC Connected G to C   Connected Government to Business   
  • GCC Connected Aviation for the Connected Travelers in the Era of Smart Government and Smart Cities  
11:45 AM
Open Discussion
12:15 PM
GCC V.A.T Governance and Transformation Strategies in the Era of Smart Government and Smart Cities
  • Transforming the Region and its Organization to a (V.A.T Region) 
  • Is the GCC Region Ready for V.A.T 
  • The Impact and Role of Smart Government and Smart Cities on GCC V.A.T  
  • Challenges and Opportunities

Organizations Role in the Era of GCC V.A.T Policy
  • The Role of GCC Government Organizations  
  • The Role of GCC Business Organizations  
  • The Role of Financial Auditors  
  • The Role of Consultants and Legal Houses   
  • The Role of Banks and Financial Institutions    
  • The Role of Global Financial Official Institutions 
01:00 PM
GCC Government and Business Organizations V.A.T Calculation Smart Technologies  Governance Strategies 
  • Challenges in Developing Quality Infrastructure and Performance Governance Systems
  • Challenges in Successful Governance, Results Evaluation System and the Country's Global Competitiveness
02:00 PM
Lunch and End of Day1

Sunday, May 14, 2017

08:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
GCC Government and Business Organization's Blockchain Technology Strategy
10:00 AM
CIO 2017 Computing Trends in the Era of Smart Government and Smart Cities 
  • Cognitive Regulation
  • Cognitive Cybersecurity
  • Cognitive Systems Management
  • Blockchain and Systems Choices
10:30 AM
axs: Supporting Business Partners with Smart Solutions
11:00 AM
Coffee Break and Networking
11:30 AM
Putting a Smart City plan into action – linking together the various initiatives to a full picture of a smart future
12:00 PM
Smart Facilities Management in the Era of Smart Government and Smart Cities

Facility Management and the Internet of Things: Connecting

  • Smart Solutions for Facilities Management
  • How Smart Technology is Affecting Facility Management
  • Using Blockchains For IoT In Facilities Management
  • Sustainable & Green Facilities Management
  • Smart Facilities Management Core Competencies
12:30 PM
Cognitive buildings
01:00 PM
Cyber Security : Challenges in making  GCC Smart Government and Smart Cities secured
02:00 PM
Lunch and End of Day 2

Monday, May 15, 2017

08:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
sGCC safe city & CCTV implementation
10:00 AM
Data Governance and Data Stewardship to empower a Smart City – How to discover the hidden sources of wealth: data
11:00 AM
Coffee Break and Networking
11:30 AM
Unlocking smarter governments & cities through the open cloud
  • Challenges in migrating applications to the Cloud 
  • How the cloud empowers citizens 
  • Data sovereignty – why is it important 
  • Utilising cloud to ease government budget spending  
  • ‘Smart city’ is not only about governments but enterprise too
12:00 PM
Big Data vs. Smart Data - Show Me the Money! Turning knowledge into Cash – How
  • Big Data and What to Do with It
  • Data Rich, Results Poor
  • What to do with Big Data and Smart Data
  • Governance, Risk and Compliance (GRC) Strategies
  • Show Me the Money! Turning knowledge into Cash – How
12:30 PM
IDHS - Delivering healthcare services & solutions via Digital Technology
01:00 PM
Building the Workforce in the Era of Smart Government and Smart Cities
  • Hiring and Retaining Challenges in Government
  • The Challenge of Attracting New Generation of Employees Into Public Service

The Machines are Winning in the Era of Smart Government and Smart Cities 
  • Are the Organizations Ready for the New HR Dreams Demography
  • New titles, Positions and Job Descriptions

Organizational Talent Management Systems in the Era of Smart Government and Smart Cities
  • Technology and Innovations For Governments to Manage Their Workforce
  • Using the Right HR Evaluation Tools In the Era of Smart Technology and Innovations
02:00 PM
Lunch and End of Day 3

Tuesday, May 16, 2017

08:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Cyber Security : Challenges in making  GCC Smart Government and Smart Cities secured

Cyber Security and Crime Compliance Standards – What’s Next?
  • Crisis – 30 Years of Work Destroyed in 30 Seconds
  • Fostering a Security-Minded Culture in Your Organization
  • Why Security and compliance continue to be a top concern for IT leaders, government executives and officials
  • How to face the challenges:  Hackers continue to innovate, IT organizations will be challenged to keep up.
  • New Standards for Cyber Security in Government and Compliance Policy & Strategy
  • Challenges in the Era of Smart Government and Smart City
10:00 AM
Data Driven Customer Experience and the roadmap to deliver happiness as part of the UAE vision
10:40 AM
Organizational Talent Management Systems in the Era of Smart Government and Smart Cities
11:00 AM
Coffee Break and Networking
11:30 AM
Social Media Strategies Boosting Sales for SMEs
12:30 PM
IoT, IIoT, IoE are we safe? Security Insights...
01:15 PM
Open Discussion: Lessons Learned From the World’s Most Innovative Countries
02:00 PM
Lunch and End of Day 4

Wednesday, May 17, 2017

08:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Saudi Arabia's Vision 2030 Impact in the Era of Smart Government and Smart City   
  • Saudi 2030 Impacts on GCC and Business Opportunities  
  • Saudi 2030 Impacts on Global and Business Opportunities   
  • Saudi 2030 Impacts on Digital Infrastructure in the Era of Smart Government and Smart City
09:30 AM
Smart Government and Smart Cities: A Future Without Oil Revenue : What Next
09:50 AM
Designing the Smart Tourism Experience from Dream to Post Visit. 
  • Technology used to provide a personalised experience 
  •  Customer engagement – the smart way
  • Factors that will put cities on to the smart city map
  • How can Governments, Destinations and Stakeholders collaborate
  • Government and Stakeholder Benefits
10:30 AM
Business process and digital content management for smart government services
11:00 AM
Coffee Break and Networking
11:30 AM
Water and Waste Solutions for Smart and Resourceful Cities
12:15 PM
Reinventing the Customer Happiness Experiences in the Era of Smart Government and Smart Cities 
  • The Internet of Things and Its Impact on Government and Customer Experiences
  • Next generation of Government and Business Customer Happiness  
  • How to Measure Effectiveness of Customer Happiness and Experiences  
  • Smart Services Innovation, Quality and Standards  
  • Mass or Personalized Services,
  • Data and Analytics
  • Mobility and Citizen Engagement
01:00 PM
Announcing the Conference Conclusion and Recommendations 
01:30 PM
Announcing the Winners: 22nd Middle East Smart Government and Smart Cities Excellence Awards
01:45 PM
Photography and Media Meeting
02:00 PM
Lunch, End of Awards Ceremony and the Conference

Saturday, May 13, 2017

08:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Conference Opening
09:15 AM
Keynote Speaker

Managing and Governing Smart Government and Smart Cities
  • Smart Government and Smart Cities Governance Strategies  
  • Developing City Innovation, Leadership and Quality 
 
Managing and Governing the Nations, Cities, Countries and Economy Transformation
  • The Issues that are Reshaping the Nations, Cities, Countries and Economy  
  • Leading the Government Organization’s in the New Global Economy 
  • Governance Challenges and Global Competitiveness

Managing and Governing Smart Community: Transforming Society
  • Governance Strategies for Transforming Society 
  • A Global Perspective and Competitiveness Standards

Smart Systems for Managing and Governing City and Country Transformation
  • Smart Governance Strategies 
  • Performance Governance Systems 
10:30 AM
Open Discussion
11:00 AM
Coffee Break and Networking
11:30 AM
Transforming and Governing GCC Provinces' and Urban Neighborhood to a Smart Government and Smarter Cities 
  • Transforming GCC's Provinces’ and Urban Neighborhood to 'SmartGov4.0'
  • Transforming Provinces’ and Urban Neighborhood to Knowledge Based Cities
  • Empowering Provinces’ and Urban Neighborhood Economically and Technologically
  • Public Participation in the Era of Smart Government and Smarter Cities
  • Empowering Provinces’ and Urban Neighborhood Portals as a Tool for Public Participation

Connected World Impacts on the Future of Government Postal and Private Sector Courier Services
  • Government Postal and Courier Services in the Era of Smart Government and Smart Cities
  • Government Postal and Courier Future Revenue Framework and Revenue Sources  
  • The Role of Governments and Decision Makers 
  • What should be the GCC Innovation Strategy 
  • Why Should GCC Re-Engineer and Transform its Organizational Structure

The Future of GCC Connectivity in the Era of Smart Government and Smart Cities 
  • The Internet of Things and Its Impact on GCC Governments and Organizations 
  • The Role of GCC Telecom Regulators 
  • The Role of GCC Telecom Operators
  • The Role of the Telecom Smart Technology Providers

Connected GCC: Challenges and Opportunities
  • GCC Connected Citizens for a Connected Community - Mobility and Citizen Engagement
  • GCC Connected G to G: Connected Government to Government 
  • GCC Connected G to B   Connected Business to Business as a Connected Economy
  • GCC Connected G to C   Connected Government to Business   
  • GCC Connected Aviation for the Connected Travelers in the Era of Smart Government and Smart Cities  
11:45 AM
Open Discussion
12:15 PM
GCC V.A.T Governance and Transformation Strategies in the Era of Smart Government and Smart Cities
  • Transforming the Region and its Organization to a (V.A.T Region) 
  • Is the GCC Region Ready for V.A.T 
  • The Impact and Role of Smart Government and Smart Cities on GCC V.A.T  
  • Challenges and Opportunities

Organizations Role in the Era of GCC V.A.T Policy
  • The Role of GCC Government Organizations  
  • The Role of GCC Business Organizations  
  • The Role of Financial Auditors  
  • The Role of Consultants and Legal Houses   
  • The Role of Banks and Financial Institutions    
  • The Role of Global Financial Official Institutions 
01:00 PM
GCC Government and Business Organizations V.A.T Calculation Smart Technologies  Governance Strategies 
  • Challenges in Developing Quality Infrastructure and Performance Governance Systems
  • Challenges in Successful Governance, Results Evaluation System and the Country's Global Competitiveness
02:00 PM
Lunch and End of Day1

Sunday, May 14, 2017

08:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
GCC Government and Business Organization's Blockchain Technology Strategy
10:00 AM
CIO 2017 Computing Trends in the Era of Smart Government and Smart Cities 
  • Cognitive Regulation
  • Cognitive Cybersecurity
  • Cognitive Systems Management
  • Blockchain and Systems Choices
10:30 AM
axs: Supporting Business Partners with Smart Solutions
11:00 AM
Coffee Break and Networking
11:30 AM
Putting a Smart City plan into action – linking together the various initiatives to a full picture of a smart future
12:00 PM
Smart Facilities Management in the Era of Smart Government and Smart Cities

Facility Management and the Internet of Things: Connecting

  • Smart Solutions for Facilities Management
  • How Smart Technology is Affecting Facility Management
  • Using Blockchains For IoT In Facilities Management
  • Sustainable & Green Facilities Management
  • Smart Facilities Management Core Competencies
12:30 PM
Cognitive buildings
01:00 PM
Cyber Security : Challenges in making  GCC Smart Government and Smart Cities secured
02:00 PM
Lunch and End of Day 2

Monday, May 15, 2017

08:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
sGCC safe city & CCTV implementation
10:00 AM
Data Governance and Data Stewardship to empower a Smart City – How to discover the hidden sources of wealth: data
11:00 AM
Coffee Break and Networking
11:30 AM
Unlocking smarter governments & cities through the open cloud
  • Challenges in migrating applications to the Cloud 
  • How the cloud empowers citizens 
  • Data sovereignty – why is it important 
  • Utilising cloud to ease government budget spending  
  • ‘Smart city’ is not only about governments but enterprise too
12:00 PM
Big Data vs. Smart Data - Show Me the Money! Turning knowledge into Cash – How
  • Big Data and What to Do with It
  • Data Rich, Results Poor
  • What to do with Big Data and Smart Data
  • Governance, Risk and Compliance (GRC) Strategies
  • Show Me the Money! Turning knowledge into Cash – How
12:30 PM
IDHS - Delivering healthcare services & solutions via Digital Technology
01:00 PM
Building the Workforce in the Era of Smart Government and Smart Cities
  • Hiring and Retaining Challenges in Government
  • The Challenge of Attracting New Generation of Employees Into Public Service

The Machines are Winning in the Era of Smart Government and Smart Cities 
  • Are the Organizations Ready for the New HR Dreams Demography
  • New titles, Positions and Job Descriptions

Organizational Talent Management Systems in the Era of Smart Government and Smart Cities
  • Technology and Innovations For Governments to Manage Their Workforce
  • Using the Right HR Evaluation Tools In the Era of Smart Technology and Innovations
02:00 PM
Lunch and End of Day 3

Tuesday, May 16, 2017

08:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Cyber Security : Challenges in making  GCC Smart Government and Smart Cities secured

Cyber Security and Crime Compliance Standards – What’s Next?
  • Crisis – 30 Years of Work Destroyed in 30 Seconds
  • Fostering a Security-Minded Culture in Your Organization
  • Why Security and compliance continue to be a top concern for IT leaders, government executives and officials
  • How to face the challenges:  Hackers continue to innovate, IT organizations will be challenged to keep up.
  • New Standards for Cyber Security in Government and Compliance Policy & Strategy
  • Challenges in the Era of Smart Government and Smart City
10:00 AM
Data Driven Customer Experience and the roadmap to deliver happiness as part of the UAE vision
10:40 AM
Organizational Talent Management Systems in the Era of Smart Government and Smart Cities
11:00 AM
Coffee Break and Networking
11:30 AM
Social Media Strategies Boosting Sales for SMEs
12:30 PM
IoT, IIoT, IoE are we safe? Security Insights...
01:15 PM
Open Discussion: Lessons Learned From the World’s Most Innovative Countries
02:00 PM
Lunch and End of Day 4

Wednesday, May 17, 2017

08:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Saudi Arabia's Vision 2030 Impact in the Era of Smart Government and Smart City   
  • Saudi 2030 Impacts on GCC and Business Opportunities  
  • Saudi 2030 Impacts on Global and Business Opportunities   
  • Saudi 2030 Impacts on Digital Infrastructure in the Era of Smart Government and Smart City
09:30 AM
Smart Government and Smart Cities: A Future Without Oil Revenue : What Next
09:50 AM
Designing the Smart Tourism Experience from Dream to Post Visit. 
  • Technology used to provide a personalised experience 
  •  Customer engagement – the smart way
  • Factors that will put cities on to the smart city map
  • How can Governments, Destinations and Stakeholders collaborate
  • Government and Stakeholder Benefits
10:30 AM
Business process and digital content management for smart government services
11:00 AM
Coffee Break and Networking
11:30 AM
Water and Waste Solutions for Smart and Resourceful Cities
12:15 PM
Reinventing the Customer Happiness Experiences in the Era of Smart Government and Smart Cities 
  • The Internet of Things and Its Impact on Government and Customer Experiences
  • Next generation of Government and Business Customer Happiness  
  • How to Measure Effectiveness of Customer Happiness and Experiences  
  • Smart Services Innovation, Quality and Standards  
  • Mass or Personalized Services,
  • Data and Analytics
  • Mobility and Citizen Engagement
01:00 PM
Announcing the Conference Conclusion and Recommendations 
01:30 PM
Announcing the Winners: 22nd Middle East Smart Government and Smart Cities Excellence Awards
01:45 PM
Photography and Media Meeting
02:00 PM
Lunch, End of Awards Ceremony and the Conference

Saturday, May 21, 2016

07:30 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Keynote: Smart City and Smart Government Projects Governance Strategies

Guest Speaker: Ministers and CEOs Governance Strategies
 

Governmental Challenges and the Impact of Global Transformation and Globalization 

  • The impacts which are reshaping the economy, organizations and societies around the world
  • Growing threats to social stability and societal relationships in the era of technological developments 
  • Leading the organization’s global leadership in the new global economy demographics      

Sources of Government Revenue and Income in the New Era of Globalization

  • Megatrends and Challenges in Developing the Sources of Government Revenue for Financial Sustainability
  • Regional and Global Challenges in the Development of Internal Tourism    
  • Megatrends and Challenges in Developing the National  Economy for the Nations’ Sustainability
  • The Impact of Smart Government and Smart Cities on Anti-Corruption   

Leaders and Executives in the Era of Globalization, Smart Cities and Smart Government   

  • Leaders’ and executives’ challenges in the Era of New Globalization 
  • Government Organizations’ Leaders’ Challenges in the Era of Smart Government and Smart Cities  
  • Challenges in Achieving the Corporate Governance and Modern Management Strategies  
  • Challenges in Successful Governance, Results Evaluation System and the Country's Global Competitiveness

Successful Governance Strategies of Smart Government and Smart Cities

  • What organizations must do to make smart government and smart city successful  
  • Challenges in developing Quality Infrastructure and Performance Governance Systems of cities and the Country  
  • Why Should GCC Region Transform and Re-Engineer the Organizations 
10:45 AM
eHealth in the Era of Smart Government and Smart Cities

  • User Centric Design
  • The role of health care providers
  • The influence of authorities and policy makers in health care reforms
  • Patient Engagement Effortless and easy use of electronic systems
  • Benefits and Challenges of eHealth
  • Effective Project Management of eHealth initiatives
11:00 AM
Coffee Break and Networking
11:30 AM
Monetizing the Government's Largest Natural Resource: Data
12:15 PM
Enabling Smarter Cities with IoT
01:00 PM
Smart City and Government Strategy
01:30 PM
Lunch and End of Day 1

Sunday, May 22, 2016

07:30 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Launching the Global ‘SmartGov4.0’ Version

  • SmartGov4.0 Strategies in the Era of Smart Government and Smart Cities
  • SmartGov4.0 Vision and Transformation Strategy
  • SmartGov4.0 Strategic Impact on Government Leadership
  • SmartGov4.0 Innovation and KPI Competitiveness Criteria Framework
  • SmartGov4.0 B.P.O Government Business Process Optimization
  • SmartGov4.0 to lead and empower the managers and executives during Globalization
  • SmartGov4.0 leading Organizations’ innovation in the ‘Smart’ Era

Panel Discussion: ICT Innovation - The Fundamental Pillar of Building Smart Cities

Future of Postal and Courier Services in the era of Smart Government and Smart Cities
11:00 AM
Coffee Break and Networking
11:30 AM
Social Media Global Standards and Competitiveness Measurement Framework for Monitoring the ROI

Portals’ Global Standards and Competitiveness

  • Mobile technologies: Driving change in government services and applications
  • Modernizing application operations: A quality oriented approach to applications

Contents’ Global Standards and Competitiveness


  • Smart Government and Smart City Contents’ quality and standards

Citizen Engagement and Knowledge Based Nations 
  • The role of the authorities in developing and investing in eCitizens
  • Investing in eCitizens in the age of globalization, smart government and smart cities
  • Information Society Development Challenges in the Era of Smart Government and Smart Cities
  • Total People Involvement (TPI) and effective engagement with citizens 
  • Government to Citizen Innovation
  • Knowledge based nations and what citizens require and what government requires
  • How to Strengthen the Citizen’s Power of Trust and Reliability on eServices

Government’s Social Media Global Standards and Competitiveness

  • Online Social Media in Today's Government Organizations' Operations 
  • eService Branding and Positioning in the Age of Social Media  
  • Global Competitiveness standards and criteria

The latest technology platform
12:15 PM
Public Service Hall in Georgia

  • The principle of one window meant to receive more than 300 types of services in a single place, in the shortest time period

Block chain paradigm - Auction 3.0

  • The world’s first decentralized Auction system for improving the state property privatization and lease process, that is based on the emerging, innovative technology, that apply transformational changes to entire process
02:00 PM
Lunch and End of Day 2

Monday, May 23, 2016

07:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Organizations Leading innovation and creativity in the Era of Everything Smart
11:00 AM
Coffee Break and Networking
11:30 AM
Big Data Management in the Era of Smart Government and Smart City

  • Open Data
  • Security
  • sGov services

Why smart initiatives are not so smart?

  • How do real smart governments and city initiatives integrate people and technology seamlessly?
  • How do we not only create efficiency but also generate an awesome user experience for our cities?
01:15 PM
GCC Financial Markets and Public Companies in the Era of Smart Government and Smart City 
  • GCC Financial Auditors
  • GCC Government and Business Cash Use Elimination Strategies
  • GCC regional and Global Money Transfers Strategy Legal Strategy in the era of Smart Government and Smart Cities

GCC S.M.E Future and Financing Challenges in the Era of Smart Government and Smart City

  • S.M.E Banking and Financing Services
  • S.M.E Long Term Trade Financing and Loan Program
  • S.M.E Short Term Trade Financing and Loan Program
  • S.M.E Trade Financing and Loan Program
  • S.M.E Financing Institutions
  • S.M.E Service Financing and Loan Program
  • S.M.E Industrial Financing and Loan Program
  • S.M.E Islamic Financing and Loan Program S.M.E Daily Business Operations Financing Program
  • S.M.E Collateral-free Financing Program
  • S.M.E Entrepreneurship Development Financing Program
01:45 PM
Lunch and End of Day 3

Tuesday, May 24, 2016

07:30 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Smart Cities in the New Service Economy: Building Platforms for Smart Services

Building the Arab Smart City: Overcoming Barriers to Digital Transformation
10:00 AM
Best Practices: GCC Corporate Communication and Media Relations Automation Strategy
11:00 AM
Coffee Break and Networking
11:30 AM
Leadership and Strategic Communication in the Era of Social Media
12:30 PM
Government Authorities Role in eShopping Strategy in the era of Smart Government and Smart Cities
01:15 PM
Humanitarian Work: Prospects and Challenges 
02:00 PM
Lunch and End of Day 4

Wednesday, May 25, 2016

07:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Provinces’ Leaders’ and Decision Makers’ Panel Discussion

Transforming GCC's Provinces’ and Urban Neighborhood to ‘SmartGov4.0’    

  • Ministers and Governors responsibilities in transforming the Provinces’ and Urban Neighborhood 
  • Transforming to Knowledge Based Cities   
  • Empowering urban neighborhood economically and technologically
  • Public participation in the era of smart government and  smarter cities
  • Empowering urban neighborhood portals as a tool for public participation
10:30 AM
Coffee Break and Networking
11:00 AM
Citizen centric Government
11:45 AM
Smarter Public Safety - new trends and technologies
01:15 PM
Announcing the Winners: 21st Middle East Smart Government and Smart Cities Excellence Awards
01:45 PM
Celebrating the Datamatix 27th Anniversary
02:45 PM
Group Photo Sessions and Media Interviews
03:00 PM
Lunch, End of Awards Ceremony and the Conference

Saturday, May 21, 2016

07:30 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Keynote: Smart City and Smart Government Projects Governance Strategies

Guest Speaker: Ministers and CEOs Governance Strategies
 

Governmental Challenges and the Impact of Global Transformation and Globalization 

  • The impacts which are reshaping the economy, organizations and societies around the world
  • Growing threats to social stability and societal relationships in the era of technological developments 
  • Leading the organization’s global leadership in the new global economy demographics      

Sources of Government Revenue and Income in the New Era of Globalization

  • Megatrends and Challenges in Developing the Sources of Government Revenue for Financial Sustainability
  • Regional and Global Challenges in the Development of Internal Tourism    
  • Megatrends and Challenges in Developing the National  Economy for the Nations’ Sustainability
  • The Impact of Smart Government and Smart Cities on Anti-Corruption   

Leaders and Executives in the Era of Globalization, Smart Cities and Smart Government   

  • Leaders’ and executives’ challenges in the Era of New Globalization 
  • Government Organizations’ Leaders’ Challenges in the Era of Smart Government and Smart Cities  
  • Challenges in Achieving the Corporate Governance and Modern Management Strategies  
  • Challenges in Successful Governance, Results Evaluation System and the Country's Global Competitiveness

Successful Governance Strategies of Smart Government and Smart Cities

  • What organizations must do to make smart government and smart city successful  
  • Challenges in developing Quality Infrastructure and Performance Governance Systems of cities and the Country  
  • Why Should GCC Region Transform and Re-Engineer the Organizations 
10:45 AM
eHealth in the Era of Smart Government and Smart Cities

  • User Centric Design
  • The role of health care providers
  • The influence of authorities and policy makers in health care reforms
  • Patient Engagement Effortless and easy use of electronic systems
  • Benefits and Challenges of eHealth
  • Effective Project Management of eHealth initiatives
11:00 AM
Coffee Break and Networking
11:30 AM
Monetizing the Government's Largest Natural Resource: Data
12:15 PM
Enabling Smarter Cities with IoT
01:00 PM
Smart City and Government Strategy
01:30 PM
Lunch and End of Day 1

Sunday, May 22, 2016

07:30 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Launching the Global ‘SmartGov4.0’ Version

  • SmartGov4.0 Strategies in the Era of Smart Government and Smart Cities
  • SmartGov4.0 Vision and Transformation Strategy
  • SmartGov4.0 Strategic Impact on Government Leadership
  • SmartGov4.0 Innovation and KPI Competitiveness Criteria Framework
  • SmartGov4.0 B.P.O Government Business Process Optimization
  • SmartGov4.0 to lead and empower the managers and executives during Globalization
  • SmartGov4.0 leading Organizations’ innovation in the ‘Smart’ Era

Panel Discussion: ICT Innovation - The Fundamental Pillar of Building Smart Cities

Future of Postal and Courier Services in the era of Smart Government and Smart Cities
11:00 AM
Coffee Break and Networking
11:30 AM
Social Media Global Standards and Competitiveness Measurement Framework for Monitoring the ROI

Portals’ Global Standards and Competitiveness

  • Mobile technologies: Driving change in government services and applications
  • Modernizing application operations: A quality oriented approach to applications

Contents’ Global Standards and Competitiveness


  • Smart Government and Smart City Contents’ quality and standards

Citizen Engagement and Knowledge Based Nations 
  • The role of the authorities in developing and investing in eCitizens
  • Investing in eCitizens in the age of globalization, smart government and smart cities
  • Information Society Development Challenges in the Era of Smart Government and Smart Cities
  • Total People Involvement (TPI) and effective engagement with citizens 
  • Government to Citizen Innovation
  • Knowledge based nations and what citizens require and what government requires
  • How to Strengthen the Citizen’s Power of Trust and Reliability on eServices

Government’s Social Media Global Standards and Competitiveness

  • Online Social Media in Today's Government Organizations' Operations 
  • eService Branding and Positioning in the Age of Social Media  
  • Global Competitiveness standards and criteria

The latest technology platform
12:15 PM
Public Service Hall in Georgia

  • The principle of one window meant to receive more than 300 types of services in a single place, in the shortest time period

Block chain paradigm - Auction 3.0

  • The world’s first decentralized Auction system for improving the state property privatization and lease process, that is based on the emerging, innovative technology, that apply transformational changes to entire process
02:00 PM
Lunch and End of Day 2

Monday, May 23, 2016

07:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Organizations Leading innovation and creativity in the Era of Everything Smart
11:00 AM
Coffee Break and Networking
11:30 AM
Big Data Management in the Era of Smart Government and Smart City

  • Open Data
  • Security
  • sGov services

Why smart initiatives are not so smart?

  • How do real smart governments and city initiatives integrate people and technology seamlessly?
  • How do we not only create efficiency but also generate an awesome user experience for our cities?
01:15 PM
GCC Financial Markets and Public Companies in the Era of Smart Government and Smart City 
  • GCC Financial Auditors
  • GCC Government and Business Cash Use Elimination Strategies
  • GCC regional and Global Money Transfers Strategy Legal Strategy in the era of Smart Government and Smart Cities

GCC S.M.E Future and Financing Challenges in the Era of Smart Government and Smart City

  • S.M.E Banking and Financing Services
  • S.M.E Long Term Trade Financing and Loan Program
  • S.M.E Short Term Trade Financing and Loan Program
  • S.M.E Trade Financing and Loan Program
  • S.M.E Financing Institutions
  • S.M.E Service Financing and Loan Program
  • S.M.E Industrial Financing and Loan Program
  • S.M.E Islamic Financing and Loan Program S.M.E Daily Business Operations Financing Program
  • S.M.E Collateral-free Financing Program
  • S.M.E Entrepreneurship Development Financing Program
01:45 PM
Lunch and End of Day 3

Tuesday, May 24, 2016

07:30 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Smart Cities in the New Service Economy: Building Platforms for Smart Services

Building the Arab Smart City: Overcoming Barriers to Digital Transformation
10:00 AM
Best Practices: GCC Corporate Communication and Media Relations Automation Strategy
11:00 AM
Coffee Break and Networking
11:30 AM
Leadership and Strategic Communication in the Era of Social Media
12:30 PM
Government Authorities Role in eShopping Strategy in the era of Smart Government and Smart Cities
01:15 PM
Humanitarian Work: Prospects and Challenges 
02:00 PM
Lunch and End of Day 4

Wednesday, May 25, 2016

07:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Provinces’ Leaders’ and Decision Makers’ Panel Discussion

Transforming GCC's Provinces’ and Urban Neighborhood to ‘SmartGov4.0’    

  • Ministers and Governors responsibilities in transforming the Provinces’ and Urban Neighborhood 
  • Transforming to Knowledge Based Cities   
  • Empowering urban neighborhood economically and technologically
  • Public participation in the era of smart government and  smarter cities
  • Empowering urban neighborhood portals as a tool for public participation
10:30 AM
Coffee Break and Networking
11:00 AM
Citizen centric Government
11:45 AM
Smarter Public Safety - new trends and technologies
01:15 PM
Announcing the Winners: 21st Middle East Smart Government and Smart Cities Excellence Awards
01:45 PM
Celebrating the Datamatix 27th Anniversary
02:45 PM
Group Photo Sessions and Media Interviews
03:00 PM
Lunch, End of Awards Ceremony and the Conference

Saturday, May 16, 2015

07:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Keynote : Towards Creating Prosperous and Smarter Cities

09:30 AM
Government Innovation and Global Leadership Strategies in the Era of Smart Government     
  • Globalization, innovation and leadership challenges in government 
  • Ministers, Chairman and CEO’s 2020 challenges 
  • The criteria for the GCC government organizations to enter the globalization 
  • The globalization impact and changing regional and global demographics
  • Globalization and its impact on societies, economies and organizations    
  • Growing threats to social stability and societal relationships in the era of technology development 
  • Regional and global changes; government organizations should be able to empower the leaders to face today’s challenges and to achieve tomorrow’s government corporate performance results
GCC 2020 Smart Government Challenges and Strategies Implementation Road Map    
  • GCC 2020 smart government strategies and implementation road map   
  • GCC smart governments and smart city unified services portal
  • GCC governance, policies, strategies and infrastructures needs 
  • GCC government and cities transformation challenges    
  • GCC 2020 smart government infrastructures needs  and standardization 
  • GCC 2020 smart government and smart cities service integration 
  • GCC smart government and smart cities next generation smart services
11:00 AM
Coffee Break and Networking
11:30 AM
GCC 2020 Government Smart Services Simplification Strategies and Frame Work  
  • Developing 2020 smart services knowledge perspective of GCC citizens and  businesses
  • The forecast of using government smart services by citizens and businesses 
  • Pushed smart Services vs. Pulled smart Services: where to go !! 
  • New and innovative smart services delivery tools and technologies   
Shared Services in the era of Smart Government and Smart City   
  • Improving business service management for shared services  
  • Do we need government call centers in the era of  smart government 
  • Why we do need government call centers if we have connected communities
  • Successful smart cities and government  vs. government call centers 
Government Services Fees Structure to Enable the Smart Services Flow 
  • Reducing cost increasing attraction
Suggested Smart Devices for Providing Smart Government and Smart City Services 
  • Connecting people and business with the Smart Governments and Smart City Services Portal
  • Suggested Devices for providing Smart Government and Smart City Services
12:30 PM
Smart Government and Smart Cities Best Practices
02:00 PM
Lunch and End of Day 1

Sunday, May 17, 2015

07:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Guest of Honor: Government Organization Business Transformation Strategy 
  • The role of decision makers in transforming the business of government to be compatible with the GCC smart government and smart city road map
  • Business process optimizations and management transformation strategy 
  • Making the organizations ready for Smart Government and Smart City vision   
  • Government "B.P.O" process monitoring for an effective decision making process
  • Empowering the organizations leaders and HR and making the corporate ready 
Empowering GCC's Urban Knowledge and ICT Capabilities  
  • Empowering urban neighborhood economically and technologically
  • Public participation in the era of smart government and  smarter cities
  • Empowering urban and neighborhood portals as a tool for public participation
11:00 AM
Coffee Break and Networking
11:30 AM
Innovation in Smart Government and Smart City   
  • Challenges and the opportunities 
  • Innovation strategy:  Execution – Leadership - Enablers
  • Global KPI competitiveness criteria and measurement framework
  • Government organizations innovation and development   
  • Driving innovation and results-based government with smarter analytics
  • Driving more productivity and better citizen engagement through Innovation
Global ICT Development Impact on GCC Smart Government and Smart City Transition  
  • Global technological changes "Challenges and Opportunities" 
  • Application and infrastructure development
  • Connectivity & integration
  • Government green ICT Strategy 
  • Latest in Web. For today's government and corporate environment
12:45 PM
Best Practices:Smart Government and Smart Cities
02:00 PM
Lunch and End of Day 2

Monday, May 18, 2015

07:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Smart Energy for Smart Cities    
  • Prosumers in the smart grid: modelling of prosumers, forecasting of electric energy demand and supply, data analysis and manipulation, support for information exchange between various players on the market.
  • Approaches and systems to support management of smart grids: monitoring and management of electric energy production and consumption, data analysis, EU initiatives.
  • Big Data on the electric energy market: smart metering, enriching prosumers' and energy operators' data with data from the Internet.
  • Monitoring of the electric energy market: analysis of customers' opinions: sentiment analysis, monitoring of news feed.
  • Building local energy communities.
09:45 AM
Integrating cities and services with strategies for implementing innovative services and enabling people, connections and networks
  • Application Integration for One Stop Shopping Smart Government and eServices
  • Overcoming the legacy systems challenges in the age of smart government
  • Optimizing applications to provide more value

10:15 AM
Smart Government and Smart City Cloud Computing: Service Oriented Architecture
  • Challenges in migrating to modern systems
  • Cloud applications for Smart Government and Smart City
  • Cloud computing architecture for Smart Government and Smart City   
  • Cloud data management and storage
  • Cloud risk management and disaster recovery strategy
  • Mobile and cloud computing technologies
Country Data Centers In The Era of smart Government and Smarter Cities
  • Government org. data centers' security in the era of smart government and smart City 
  • Government data center development and transformational challenges
  • Government data privacy, protections and  security challenges and solutions
  • What should be the govt. org. Data Loss Prevention (DLP) Strategies 
  • Designing storage systems for consolidated, virtualized and cloud deployed workloads
GCC Government Data Security Protection Road Map and Policy
  • Facing the threats  and protecting the data    
11:00 AM
Coffee Break and Networking    
11:30 AM
Best Practices: Global Smart Government and Smart Cities

12:30 PM
Keynote: Smart City Transition from Concepts to Reality

Smart City Ecosystem 
  • Types of Smart Cities
  • What worked and what didn’t
  • Untold secrets of a working smart city
Smart City Technologies
  • Internet of Things and connectivity
  • Data and service platforms
  • Big and Open Data opportunity
Smart City Standards
  • Why don’t they work?
  • Shift of understanding in standardization
  • ISO Smart City developments
Citizen Engagement
  • Do we reach all?
  • Should we reach all?
  • Do citizens actually care?
01:00 PM
Smart Government and Smart Cities eServices Globalization and KPI Competitiveness
  • Government to citizen Innovation
  • Effective engagement with citizens
  • Delivering Private Sector quality through government programs
Smart Government and Smart Cities Portals and Contents 
  • Mobile technologies: Driving change in government services and applications
  • Modernizing application operations: A quality oriented approach to application
  • Info Society Development Challenges in the Era of Smart Government and Smart City
  • The role of the authorities in developing and investing in e-Citizens
01:30 PM
GCC Government Social Media Globalization and Competitiveness Development
  • Online Social Media in Today's Government Organizations' Operation
  • eService Branding and Positioning in the Age of Social Media 
  • Global Competitiveness standards and criteria
  • The latest technology platform
  • Measurement framework for monitoring the "ROI"
Building the Knowledge based nations and Total People Involvement (TPI)
  • Investing in eCitizens in the age of globalization and smart government and smart city
  • Knowledge based nations and what citizens want and what government want
  • How to Strengthen the Citizen’s Power of Trust and Reliability on eServices
02:00 PM
Lunch and End of Day 3 

Tuesday, May 19, 2015

07:00 AM
Registration, Breakfast and Leaders Networking 
09:00 AM
Global Open Source Challenges and Opportunities for Government Organizations  
  • The role of open sources in developing the smart government and smart city   
  • Cost cutting opportunities and security challenges 
Government Big Data Management and Analytics - Open Data & Smart Services
  • Data sharing in the age of smart cities and government     
  • Challenges and opportunities
  • Why most of government organizations don’t share their data   
  • Big data and analytics     
  • Demystifying big data to transform the business of government 
  • Government big data and analytics in the age of smart cities and government 
  • Enabling secure information sharing across all of government
  • Government organizations data and information sharing strategy
09:45 AM
Cloud Computing: Best Initiatives

10:00 AM
Best Practices: Korean Smart Government and Smart Cities 

11:00 AM
Coffee Break and Networking
11:30 AM
Next Level: Smart Government and Continuous Process Improvement
  • Process Improvement and Six Sigma
  • How does process improvement relate to Smart Government and Innovation
  • Guidelines to drive Process Improvement initiatives (Bottom up approach)
  • SMART Culture – (Human Resource Management, Employees and Users)
Case Study: Smart Education 
  • Process Excellence in UAE
  • Stakeholders commitment and engagement to change 
  • Effective Change Project Management for Smart Initiatives 
12:15 PM
Leading the transformation of the Government Sector in the Era of Smart Government and Smart City
  • Transformation is much more than change or efficiency improvement
Transformation is about rethinking all aspects of the organization, especially:
  • Organizational Culture, mindset and people behavior
  • Processes and delivery channels
  • Organizational structures and technologies
  • Transformation encompasses a number of disciplines
  • Proper and proven methodologies for transformation management 
  • Transformational leadership
01:15 PM
Best Practices: South Africa Smart Government and Smart Cities  
02:00 PM
Lunch and End of Day 4 

Wednesday, May 20, 2015

07:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Poland Best Practices

Achievement in the era of Smart Government and Smart Cities

Open Data

  • Reuse of public sector information
  • Standards for representation of data - 5 stars of open data
  • Cataloging public data
  • Use case - public procurement data - on the way to smarter government

Data Fusion for Security

  • Internet as a source of valuable information for security purposes
  • How to access and retrieve data from the Web
  • Real time data retrieval and continuous monitoring of Internet data sources
  • Evaluation of data quality
  • Fusion of data from various sources
  • Case 1: Security of supply of key energy resources
  • Case 2: Cyber security
Government e-Services (e-UM)
  • Transit from classic to electronic services in local governments
  • Mapping and optimisation of reference processes in local governments
  • Smart services supporting e-government
  • ePUAP - electronic platform for public administration services in Poland
  • Design and application of local eServices for citizens
  • Case of the Polish Marshall offices
09:45 AM
e-Health in the Era of Smart Government and Smart City  
  • User Centric Design
  • The role of health care providers
  • The influence of authorities and policy makers
  • Patient Engagement
  • Effortless and easy use of electronic systems
  • Benefits and Challenges
  • Effective Project Management of e-Health initiatives
10:15 AM
Open Q and A with the Audience About:

Smart Cities, Smart Governments and Smart Services and Mobile Apps
  • Global Trends, Strategies and Latest Technologies
  • Best Practices: Top 5 Region’s Excellence Mobile Apps
Moving Towards a Creative City
  • Speak your mind about Smart Cities, Smart Governments
11:15 AM
Coffee Break and Networking 
11:45 AM
Best Practices: Saudi Arabian Smart Government and Smart Cities
01:00 PM
Announcing the '20th Middle East Smart Government and Smart Services Excellence Awards' Winners
01:20 PM
Group Photo Sessions and Media Interviews
01:30 PM
Lunch and End of Awards Ceremony and the 21st GCC Smart Government and Smart Services Conference

Saturday, May 16, 2015

07:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Keynote : Towards Creating Prosperous and Smarter Cities

09:30 AM
Government Innovation and Global Leadership Strategies in the Era of Smart Government     
  • Globalization, innovation and leadership challenges in government 
  • Ministers, Chairman and CEO’s 2020 challenges 
  • The criteria for the GCC government organizations to enter the globalization 
  • The globalization impact and changing regional and global demographics
  • Globalization and its impact on societies, economies and organizations    
  • Growing threats to social stability and societal relationships in the era of technology development 
  • Regional and global changes; government organizations should be able to empower the leaders to face today’s challenges and to achieve tomorrow’s government corporate performance results
GCC 2020 Smart Government Challenges and Strategies Implementation Road Map    
  • GCC 2020 smart government strategies and implementation road map   
  • GCC smart governments and smart city unified services portal
  • GCC governance, policies, strategies and infrastructures needs 
  • GCC government and cities transformation challenges    
  • GCC 2020 smart government infrastructures needs  and standardization 
  • GCC 2020 smart government and smart cities service integration 
  • GCC smart government and smart cities next generation smart services
11:00 AM
Coffee Break and Networking
11:30 AM
GCC 2020 Government Smart Services Simplification Strategies and Frame Work  
  • Developing 2020 smart services knowledge perspective of GCC citizens and  businesses
  • The forecast of using government smart services by citizens and businesses 
  • Pushed smart Services vs. Pulled smart Services: where to go !! 
  • New and innovative smart services delivery tools and technologies   
Shared Services in the era of Smart Government and Smart City   
  • Improving business service management for shared services  
  • Do we need government call centers in the era of  smart government 
  • Why we do need government call centers if we have connected communities
  • Successful smart cities and government  vs. government call centers 
Government Services Fees Structure to Enable the Smart Services Flow 
  • Reducing cost increasing attraction
Suggested Smart Devices for Providing Smart Government and Smart City Services 
  • Connecting people and business with the Smart Governments and Smart City Services Portal
  • Suggested Devices for providing Smart Government and Smart City Services
12:30 PM
Smart Government and Smart Cities Best Practices
02:00 PM
Lunch and End of Day 1

Sunday, May 17, 2015

07:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Guest of Honor: Government Organization Business Transformation Strategy 
  • The role of decision makers in transforming the business of government to be compatible with the GCC smart government and smart city road map
  • Business process optimizations and management transformation strategy 
  • Making the organizations ready for Smart Government and Smart City vision   
  • Government "B.P.O" process monitoring for an effective decision making process
  • Empowering the organizations leaders and HR and making the corporate ready 
Empowering GCC's Urban Knowledge and ICT Capabilities  
  • Empowering urban neighborhood economically and technologically
  • Public participation in the era of smart government and  smarter cities
  • Empowering urban and neighborhood portals as a tool for public participation
11:00 AM
Coffee Break and Networking
11:30 AM
Innovation in Smart Government and Smart City   
  • Challenges and the opportunities 
  • Innovation strategy:  Execution – Leadership - Enablers
  • Global KPI competitiveness criteria and measurement framework
  • Government organizations innovation and development   
  • Driving innovation and results-based government with smarter analytics
  • Driving more productivity and better citizen engagement through Innovation
Global ICT Development Impact on GCC Smart Government and Smart City Transition  
  • Global technological changes "Challenges and Opportunities" 
  • Application and infrastructure development
  • Connectivity & integration
  • Government green ICT Strategy 
  • Latest in Web. For today's government and corporate environment
12:45 PM
Best Practices:Smart Government and Smart Cities
02:00 PM
Lunch and End of Day 2

Monday, May 18, 2015

07:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Smart Energy for Smart Cities    
  • Prosumers in the smart grid: modelling of prosumers, forecasting of electric energy demand and supply, data analysis and manipulation, support for information exchange between various players on the market.
  • Approaches and systems to support management of smart grids: monitoring and management of electric energy production and consumption, data analysis, EU initiatives.
  • Big Data on the electric energy market: smart metering, enriching prosumers' and energy operators' data with data from the Internet.
  • Monitoring of the electric energy market: analysis of customers' opinions: sentiment analysis, monitoring of news feed.
  • Building local energy communities.
09:45 AM
Integrating cities and services with strategies for implementing innovative services and enabling people, connections and networks
  • Application Integration for One Stop Shopping Smart Government and eServices
  • Overcoming the legacy systems challenges in the age of smart government
  • Optimizing applications to provide more value

10:15 AM
Smart Government and Smart City Cloud Computing: Service Oriented Architecture
  • Challenges in migrating to modern systems
  • Cloud applications for Smart Government and Smart City
  • Cloud computing architecture for Smart Government and Smart City   
  • Cloud data management and storage
  • Cloud risk management and disaster recovery strategy
  • Mobile and cloud computing technologies
Country Data Centers In The Era of smart Government and Smarter Cities
  • Government org. data centers' security in the era of smart government and smart City 
  • Government data center development and transformational challenges
  • Government data privacy, protections and  security challenges and solutions
  • What should be the govt. org. Data Loss Prevention (DLP) Strategies 
  • Designing storage systems for consolidated, virtualized and cloud deployed workloads
GCC Government Data Security Protection Road Map and Policy
  • Facing the threats  and protecting the data    
11:00 AM
Coffee Break and Networking    
11:30 AM
Best Practices: Global Smart Government and Smart Cities

12:30 PM
Keynote: Smart City Transition from Concepts to Reality

Smart City Ecosystem 
  • Types of Smart Cities
  • What worked and what didn’t
  • Untold secrets of a working smart city
Smart City Technologies
  • Internet of Things and connectivity
  • Data and service platforms
  • Big and Open Data opportunity
Smart City Standards
  • Why don’t they work?
  • Shift of understanding in standardization
  • ISO Smart City developments
Citizen Engagement
  • Do we reach all?
  • Should we reach all?
  • Do citizens actually care?
01:00 PM
Smart Government and Smart Cities eServices Globalization and KPI Competitiveness
  • Government to citizen Innovation
  • Effective engagement with citizens
  • Delivering Private Sector quality through government programs
Smart Government and Smart Cities Portals and Contents 
  • Mobile technologies: Driving change in government services and applications
  • Modernizing application operations: A quality oriented approach to application
  • Info Society Development Challenges in the Era of Smart Government and Smart City
  • The role of the authorities in developing and investing in e-Citizens
01:30 PM
GCC Government Social Media Globalization and Competitiveness Development
  • Online Social Media in Today's Government Organizations' Operation
  • eService Branding and Positioning in the Age of Social Media 
  • Global Competitiveness standards and criteria
  • The latest technology platform
  • Measurement framework for monitoring the "ROI"
Building the Knowledge based nations and Total People Involvement (TPI)
  • Investing in eCitizens in the age of globalization and smart government and smart city
  • Knowledge based nations and what citizens want and what government want
  • How to Strengthen the Citizen’s Power of Trust and Reliability on eServices
02:00 PM
Lunch and End of Day 3 

Tuesday, May 19, 2015

07:00 AM
Registration, Breakfast and Leaders Networking 
09:00 AM
Global Open Source Challenges and Opportunities for Government Organizations  
  • The role of open sources in developing the smart government and smart city   
  • Cost cutting opportunities and security challenges 
Government Big Data Management and Analytics - Open Data & Smart Services
  • Data sharing in the age of smart cities and government     
  • Challenges and opportunities
  • Why most of government organizations don’t share their data   
  • Big data and analytics     
  • Demystifying big data to transform the business of government 
  • Government big data and analytics in the age of smart cities and government 
  • Enabling secure information sharing across all of government
  • Government organizations data and information sharing strategy
09:45 AM
Cloud Computing: Best Initiatives

10:00 AM
Best Practices: Korean Smart Government and Smart Cities 

11:00 AM
Coffee Break and Networking
11:30 AM
Next Level: Smart Government and Continuous Process Improvement
  • Process Improvement and Six Sigma
  • How does process improvement relate to Smart Government and Innovation
  • Guidelines to drive Process Improvement initiatives (Bottom up approach)
  • SMART Culture – (Human Resource Management, Employees and Users)
Case Study: Smart Education 
  • Process Excellence in UAE
  • Stakeholders commitment and engagement to change 
  • Effective Change Project Management for Smart Initiatives 
12:15 PM
Leading the transformation of the Government Sector in the Era of Smart Government and Smart City
  • Transformation is much more than change or efficiency improvement
Transformation is about rethinking all aspects of the organization, especially:
  • Organizational Culture, mindset and people behavior
  • Processes and delivery channels
  • Organizational structures and technologies
  • Transformation encompasses a number of disciplines
  • Proper and proven methodologies for transformation management 
  • Transformational leadership
01:15 PM
Best Practices: South Africa Smart Government and Smart Cities  
02:00 PM
Lunch and End of Day 4 

Wednesday, May 20, 2015

07:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Poland Best Practices

Achievement in the era of Smart Government and Smart Cities

Open Data

  • Reuse of public sector information
  • Standards for representation of data - 5 stars of open data
  • Cataloging public data
  • Use case - public procurement data - on the way to smarter government

Data Fusion for Security

  • Internet as a source of valuable information for security purposes
  • How to access and retrieve data from the Web
  • Real time data retrieval and continuous monitoring of Internet data sources
  • Evaluation of data quality
  • Fusion of data from various sources
  • Case 1: Security of supply of key energy resources
  • Case 2: Cyber security
Government e-Services (e-UM)
  • Transit from classic to electronic services in local governments
  • Mapping and optimisation of reference processes in local governments
  • Smart services supporting e-government
  • ePUAP - electronic platform for public administration services in Poland
  • Design and application of local eServices for citizens
  • Case of the Polish Marshall offices
09:45 AM
e-Health in the Era of Smart Government and Smart City  
  • User Centric Design
  • The role of health care providers
  • The influence of authorities and policy makers
  • Patient Engagement
  • Effortless and easy use of electronic systems
  • Benefits and Challenges
  • Effective Project Management of e-Health initiatives
10:15 AM
Open Q and A with the Audience About:

Smart Cities, Smart Governments and Smart Services and Mobile Apps
  • Global Trends, Strategies and Latest Technologies
  • Best Practices: Top 5 Region’s Excellence Mobile Apps
Moving Towards a Creative City
  • Speak your mind about Smart Cities, Smart Governments
11:15 AM
Coffee Break and Networking 
11:45 AM
Best Practices: Saudi Arabian Smart Government and Smart Cities
01:00 PM
Announcing the '20th Middle East Smart Government and Smart Services Excellence Awards' Winners
01:20 PM
Group Photo Sessions and Media Interviews
01:30 PM
Lunch and End of Awards Ceremony and the 21st GCC Smart Government and Smart Services Conference

Saturday, May 17, 2014

07:00 AM
Registration and Networking
08:45 AM
Entering the Conference Ball Room and Opening Welcome Message
09:00 AM
GCC Keynote Speech: Transition in the Age of Smart City and Government
09:45 AM
First Panel Discussion:

  • Measuring the GCC Region’s e-Achievements and e-Future Challenges in the Age of Smart City and Government    

11:00 AM
Coffee Break and Networking
11:30 AM
Global Guest Speech: 2020 Global Megatrends

  • Changing Regional and Global Demographics
  • Globalization and its impact on Societies, Economies and Organizations   
  • Environmental concerns
  • Growing threats to social stability and Societal relationships
  • The Expanding impact of information and communication technology
  • The Question: What are the GCC Societies, Economies and Organizations 2020 Challenges

11:45 AM

2nd Panel Discussion:

Measuring the GCC Region’s e-Achievements and e-Future Challenges in the Age of Smart City and Government    

  • GCC Government Pushed e-Services vs. Pulled e-Services: where to go !!
  • Pushed Services vs. Pulled Services in GCC region in the era of Smart Cities and Government      
  • New innovative eServices required in GCC 
  • New innovative eServices Delivery tools, technologies and challenges 
  • GCC Global e-Government Contents Competitiveness Criteria and Measurement
  • The Next Generation Government eServices - Self-Service Government 
  • Is GCC Government Organizations e-Services globally standardized

Minister’s, Undersecretary’s, CEO’s and CIO 2020 Challenges and Responsibilities

  • 2020 Cities and Government e-Scenarios
  • Government CEO and CIO 2020 - Challenges and Responsibilities
01:00 PM
Global Best Practices in: Mobile Apps and Payment Gateways

  • Mobile Applications – Next Generation Government e-Services Delivery tools  
  • Payment gateways and its impact on the current GCC consumer market

01:30 PM
Lunch and End of Day 1

Sunday, May 18, 2014

07:00 AM
Registration and Networking
08:30 AM
Entering the Conference Ballroom
08:50 AM
Day 2 Opening Welcome Message
09:00 AM
Cities Strategic Framework for Transition to Smart Cities and Government

Reinventing Cities Through Citizen Innovation, Community involvement and co-creation efforts can deliver promising results to improve the standard of living for citizens. this session will explore how the combination of passion, talent and technology can pave the way for civic innovation and how Countries  and large communities around the world are consolidating their data and combining and integrating their government systems and applications under one platform to deliver an excellence one stop shopping eServices to their citizens and business.


09:45 AM
Singapore’s smart city imperatives
  • What makes a city smart?
  • 2020 Global Megatrends that are Reshaping Organizations and Societies Around the World
  • Leveraging the power of six disruptive innovations
  • Five critical success factors for developing a smart city

The Road to a Smart Nation: Scenarios for Capability Development

  • The role of the CIO: past, present and future
  • Thinking about the future: a scenario planning approach
  • Understanding global, regional and local driving forces
  • Four scenarios for ICT capability development circa 2025
10:30 AM
Investing in GCC Citizens Knowledge Capabilities Development

  • Knowledge Based Nations in the Age of Smart Cities and Government     
  • The Role of the Authorities in Developing and Investing in e-Citizens
  • What Citizens Want and  What Government want
  • Empowering Urban and Neighborhood Portals as a Tool for Public Participation   
  • GCC eCitizens in the Age of Globalization and Smart Cities and Government    

11:00 AM
Coffee Break and Networking
11:30 AM
Global Best Practices: ICT Changes' Impact on cities Transition 

  • Global Technological Changes
  • The latest ICT strategies and suggestion for Smart Cities and Government
  • Application and infrastructure development
  • SOA, connectivity & integration
  • BPM and process monitoring for an effective decision making process
  • Government Green ICT Strategy
  • Government ERP Software (G-ERP) Strategies
  • Latest in Web. For today's government and corporate environment
  • Q and A
12:15 PM
Global Best Practices in:  Smart Cities, Government and Knowledge Based Nations

Global KPI Competitiveness Criteria and Measurement Framework

  • Monitoring the “ROI” of Smart Cities and Government
  • Government organizations innovation and development  
  • Driving Innovation and Results-Based Government with Smarter Analytics
  • Driving more productivity and better citizen engagement through improved collaboration and a modernized workplace that takes advantage of mobile and cloud computing technologies.

01:00 PM
Smart Cities and Government Portals Contents Development Strategies

Case Study : Usability Evaluation of Saudi E-Government Services


01:30 PM
Lunch and End of Day 2

Monday, May 19, 2014

07:00 AM
Registration and Networking
08:30 AM
Entering the Conference Ballroom
08:50 AM
Day 3 Opening Welcome Message
09:00 AM
GCC Government Organizations Data Sharing in the Age of Smart Cities and Government     

  • Demystifying Big Data to Transform the Business of Government
  • Why most of Government Organizations don’t share their data with other organizations
  • Government Organizations Big Data and analytics in the Age of Smart Cities and Government
  • Enabling Secure Information Sharing Across all of Government
  • Government Organizations Data and Information Sharing Strategy
  • Big Data and analytics     

10:15 AM
Government Cloud Computing: eService Oriented Architecture in the Age of Smart and Government
  • Challenges in migrating to modern systems
  • Cloud applications for e-Government
  • Cloud computing architecture for GCC e-Government
  • Government cloud data management, storage, risk management and disaster recovery strategy
11:00 AM
Coffee Break and Networking
11:30 AM

Global Best Practices in:
Government Organizations Systems and Application Integration for one stop shopping and eService

From Directgov to GOV.UK

12:30 PM
Case Study: Dubai Courts
01:00 PM
Case Study - Tawasol
Mobile Applications: The emerging innovations in customer experience

01:30 PM
Lunch and End of Day 3

Tuesday, May 20, 2014

07:00 AM
Registration and Networking
08:30 AM
Entering the Conference Ballroom
08:50 AM
Day 4 Opening Welcome Message
09:00 AM
Global Best Practices :
Case Study, Urban Transportation Department
Government of India



10:00 AM
Government eServices Procedures Simplification Strategies and Frame Work in the Era of  Smart Cities and Government

  • Developing 2020 e-Service Knowledge Perspective of Citizens and Businesses
  • The Forecast of Using Government e-Services by Citizens and Businesses
  • Government B.P.O Process Monitoring for an Effective Decision Making Process
  • Fees structure in the Era of  Smart Cities and Government

11:00 AM
Coffee Break and Networking
11:30 AM
Case Study : Digital Flow - Saudi Arabia


12:15 PM
GCC Government Organizations Challenges in Application Integration for one stop shopping
  • Overcoming the Legacy Systems Challenges in the Age of Smart Government
  • Optimizing Applications to Provide More Value
  • Transforming the Business of Government with Smarter Government Solutions

01:00 PM
Case Study Umm Suqeim Model School :  Smart Learning in the Education Sector
01:30 PM
Lunch and End of Day 4

Wednesday, May 21, 2014

07:00 AM
Registration and Networking
08:30 AM
Entering the Conference Ballroom
08:50 AM
Day 5 Opening Welcome Message
09:00 AM
2020 Strategic Framework for Smart Cities and Government Portals

GCC Regions are leading compared to many emerging countries in the word, in e-government and smart cities implementation worldwide, but locally-developed e-government products still lack presence in global landscape.

  • Are GCC Government Organizations portals globally competitive and standardized
  • Delivering an Improved Web Experience for Citizens and Business

Government Shared Services in the era of Smart Cities and Government


  • Improving Business Service Management for Shared Services

Do we need Government Call Centers in the Age of  Smart Cities and Government ?

  • Successful Smart Cities and Government  vs. Government Call Centers
  • Why we do need Government Call Centers if we have Connected Communities

Best Practices in Platform Selection for Government Portals Applications


  • Modernizing Application Operations: A Quality Oriented Approach to Application
  • Mobile Technologies: Driving change in Government services and applications
09:45 AM
Social media Strategies for Government Organizations

  • Total People Involvement (TPI)
  • e-Service Branding and Positioning in the Age of Social Media
  • Public Private Partnership Strategies   
  • Partnership Development Strategy
  • How to Strengthen the Citizen’s Power of Trust and Reliability on e-Services 
  • Online Social Media in Today's Government Organizations' Operation
10:30 AM
Transforming Government Data Centers and Enabling Smarter Computing

  • Government Org. Data Centers' Security in the Era of Smart Cities and Government
  • Government Data Center Development and Transformational Challenges
  • Government Data Privacy, Protections and  Security Challenges and Solutions    
  • What should be the Govt. Org. Data Loss Prevention (DLP) Strategies 
  • Designing Storage Systems for Consolidated, Virtualized and Cloud Deployed Workloads

Government Archiving and Digital Record Modernization in the Era of Smart City and Government  
11:00 AM

Coffee Break and Networking

11:30 AM
Global Best PracticesSingaporean Case Study
12:15 PM
Global Best PracticesTurkey Case Study
01:15 PM

Announcing The 19th Middle East eGovernment and eServices Excellence Awards Event

01:20 PM
Awards Ceremony Keynote
01:45 PM
Announcing the Winners
01:50 PM
Group Photo Sessions and Media Interviews
02:00 PM

Lunch and End of Awards Ceremony and GCC eGovernment and eServices Conference

Saturday, May 17, 2014

07:00 AM
Registration and Networking
08:45 AM
Entering the Conference Ball Room and Opening Welcome Message
09:00 AM
GCC Keynote Speech: Transition in the Age of Smart City and Government
09:45 AM
First Panel Discussion:

  • Measuring the GCC Region’s e-Achievements and e-Future Challenges in the Age of Smart City and Government    

11:00 AM
Coffee Break and Networking
11:30 AM
Global Guest Speech: 2020 Global Megatrends

  • Changing Regional and Global Demographics
  • Globalization and its impact on Societies, Economies and Organizations   
  • Environmental concerns
  • Growing threats to social stability and Societal relationships
  • The Expanding impact of information and communication technology
  • The Question: What are the GCC Societies, Economies and Organizations 2020 Challenges

11:45 AM

2nd Panel Discussion:

Measuring the GCC Region’s e-Achievements and e-Future Challenges in the Age of Smart City and Government    

  • GCC Government Pushed e-Services vs. Pulled e-Services: where to go !!
  • Pushed Services vs. Pulled Services in GCC region in the era of Smart Cities and Government      
  • New innovative eServices required in GCC 
  • New innovative eServices Delivery tools, technologies and challenges 
  • GCC Global e-Government Contents Competitiveness Criteria and Measurement
  • The Next Generation Government eServices - Self-Service Government 
  • Is GCC Government Organizations e-Services globally standardized

Minister’s, Undersecretary’s, CEO’s and CIO 2020 Challenges and Responsibilities

  • 2020 Cities and Government e-Scenarios
  • Government CEO and CIO 2020 - Challenges and Responsibilities
01:00 PM
Global Best Practices in: Mobile Apps and Payment Gateways

  • Mobile Applications – Next Generation Government e-Services Delivery tools  
  • Payment gateways and its impact on the current GCC consumer market

01:30 PM
Lunch and End of Day 1

Sunday, May 18, 2014

07:00 AM
Registration and Networking
08:30 AM
Entering the Conference Ballroom
08:50 AM
Day 2 Opening Welcome Message
09:00 AM
Cities Strategic Framework for Transition to Smart Cities and Government

Reinventing Cities Through Citizen Innovation, Community involvement and co-creation efforts can deliver promising results to improve the standard of living for citizens. this session will explore how the combination of passion, talent and technology can pave the way for civic innovation and how Countries  and large communities around the world are consolidating their data and combining and integrating their government systems and applications under one platform to deliver an excellence one stop shopping eServices to their citizens and business.


09:45 AM
Singapore’s smart city imperatives
  • What makes a city smart?
  • 2020 Global Megatrends that are Reshaping Organizations and Societies Around the World
  • Leveraging the power of six disruptive innovations
  • Five critical success factors for developing a smart city

The Road to a Smart Nation: Scenarios for Capability Development

  • The role of the CIO: past, present and future
  • Thinking about the future: a scenario planning approach
  • Understanding global, regional and local driving forces
  • Four scenarios for ICT capability development circa 2025
10:30 AM
Investing in GCC Citizens Knowledge Capabilities Development

  • Knowledge Based Nations in the Age of Smart Cities and Government     
  • The Role of the Authorities in Developing and Investing in e-Citizens
  • What Citizens Want and  What Government want
  • Empowering Urban and Neighborhood Portals as a Tool for Public Participation   
  • GCC eCitizens in the Age of Globalization and Smart Cities and Government    

11:00 AM
Coffee Break and Networking
11:30 AM
Global Best Practices: ICT Changes' Impact on cities Transition 

  • Global Technological Changes
  • The latest ICT strategies and suggestion for Smart Cities and Government
  • Application and infrastructure development
  • SOA, connectivity & integration
  • BPM and process monitoring for an effective decision making process
  • Government Green ICT Strategy
  • Government ERP Software (G-ERP) Strategies
  • Latest in Web. For today's government and corporate environment
  • Q and A
12:15 PM
Global Best Practices in:  Smart Cities, Government and Knowledge Based Nations

Global KPI Competitiveness Criteria and Measurement Framework

  • Monitoring the “ROI” of Smart Cities and Government
  • Government organizations innovation and development  
  • Driving Innovation and Results-Based Government with Smarter Analytics
  • Driving more productivity and better citizen engagement through improved collaboration and a modernized workplace that takes advantage of mobile and cloud computing technologies.

01:00 PM
Smart Cities and Government Portals Contents Development Strategies

Case Study : Usability Evaluation of Saudi E-Government Services


01:30 PM
Lunch and End of Day 2

Monday, May 19, 2014

07:00 AM
Registration and Networking
08:30 AM
Entering the Conference Ballroom
08:50 AM
Day 3 Opening Welcome Message
09:00 AM
GCC Government Organizations Data Sharing in the Age of Smart Cities and Government     

  • Demystifying Big Data to Transform the Business of Government
  • Why most of Government Organizations don’t share their data with other organizations
  • Government Organizations Big Data and analytics in the Age of Smart Cities and Government
  • Enabling Secure Information Sharing Across all of Government
  • Government Organizations Data and Information Sharing Strategy
  • Big Data and analytics     

10:15 AM
Government Cloud Computing: eService Oriented Architecture in the Age of Smart and Government
  • Challenges in migrating to modern systems
  • Cloud applications for e-Government
  • Cloud computing architecture for GCC e-Government
  • Government cloud data management, storage, risk management and disaster recovery strategy
11:00 AM
Coffee Break and Networking
11:30 AM

Global Best Practices in:
Government Organizations Systems and Application Integration for one stop shopping and eService

From Directgov to GOV.UK

12:30 PM
Case Study: Dubai Courts
01:00 PM
Case Study - Tawasol
Mobile Applications: The emerging innovations in customer experience

01:30 PM
Lunch and End of Day 3

Tuesday, May 20, 2014

07:00 AM
Registration and Networking
08:30 AM
Entering the Conference Ballroom
08:50 AM
Day 4 Opening Welcome Message
09:00 AM
Global Best Practices :
Case Study, Urban Transportation Department
Government of India



10:00 AM
Government eServices Procedures Simplification Strategies and Frame Work in the Era of  Smart Cities and Government

  • Developing 2020 e-Service Knowledge Perspective of Citizens and Businesses
  • The Forecast of Using Government e-Services by Citizens and Businesses
  • Government B.P.O Process Monitoring for an Effective Decision Making Process
  • Fees structure in the Era of  Smart Cities and Government

11:00 AM
Coffee Break and Networking
11:30 AM
Case Study : Digital Flow - Saudi Arabia


12:15 PM
GCC Government Organizations Challenges in Application Integration for one stop shopping
  • Overcoming the Legacy Systems Challenges in the Age of Smart Government
  • Optimizing Applications to Provide More Value
  • Transforming the Business of Government with Smarter Government Solutions

01:00 PM
Case Study Umm Suqeim Model School :  Smart Learning in the Education Sector
01:30 PM
Lunch and End of Day 4

Wednesday, May 21, 2014

07:00 AM
Registration and Networking
08:30 AM
Entering the Conference Ballroom
08:50 AM
Day 5 Opening Welcome Message
09:00 AM
2020 Strategic Framework for Smart Cities and Government Portals

GCC Regions are leading compared to many emerging countries in the word, in e-government and smart cities implementation worldwide, but locally-developed e-government products still lack presence in global landscape.

  • Are GCC Government Organizations portals globally competitive and standardized
  • Delivering an Improved Web Experience for Citizens and Business

Government Shared Services in the era of Smart Cities and Government


  • Improving Business Service Management for Shared Services

Do we need Government Call Centers in the Age of  Smart Cities and Government ?

  • Successful Smart Cities and Government  vs. Government Call Centers
  • Why we do need Government Call Centers if we have Connected Communities

Best Practices in Platform Selection for Government Portals Applications


  • Modernizing Application Operations: A Quality Oriented Approach to Application
  • Mobile Technologies: Driving change in Government services and applications
09:45 AM
Social media Strategies for Government Organizations

  • Total People Involvement (TPI)
  • e-Service Branding and Positioning in the Age of Social Media
  • Public Private Partnership Strategies   
  • Partnership Development Strategy
  • How to Strengthen the Citizen’s Power of Trust and Reliability on e-Services 
  • Online Social Media in Today's Government Organizations' Operation
10:30 AM
Transforming Government Data Centers and Enabling Smarter Computing

  • Government Org. Data Centers' Security in the Era of Smart Cities and Government
  • Government Data Center Development and Transformational Challenges
  • Government Data Privacy, Protections and  Security Challenges and Solutions    
  • What should be the Govt. Org. Data Loss Prevention (DLP) Strategies 
  • Designing Storage Systems for Consolidated, Virtualized and Cloud Deployed Workloads

Government Archiving and Digital Record Modernization in the Era of Smart City and Government  
11:00 AM

Coffee Break and Networking

11:30 AM
Global Best PracticesSingaporean Case Study
12:15 PM
Global Best PracticesTurkey Case Study
01:15 PM

Announcing The 19th Middle East eGovernment and eServices Excellence Awards Event

01:20 PM
Awards Ceremony Keynote
01:45 PM
Announcing the Winners
01:50 PM
Group Photo Sessions and Media Interviews
02:00 PM

Lunch and End of Awards Ceremony and GCC eGovernment and eServices Conference