Dr. Eesa Al Bastaki

President of the University of Dubai.,

Bio:

Dr. Eesa Mohammed Bastaki is the President of the University of Dubai. Members of the University of Dubai (UD) community are elated to have Dr. Bastaki in this leadership role for the University, which was founded in 1997 by the Dubai Chamber.

Dr. Bastaki is the recipient of the highest award in the UAE, the “Emirates Excellence Award in Sciences, Literature and Arts”, in the field of Sciences. Dr. Bastaki’s extensive experience in education, leadership, technology and communications will prove a major asset in leading the university into its next progressive phase, which includes the building of a new campus and the addition of several programs, such as a Master of Laws degree and a Doctorate degree in Business Administration. Most recently, Dr. Bastaki worked as a professor at United Arab Emirates University (UAEU) specializing in Communications Engineering. He also recently held positions as: CEO of ICT Fund; Director of Education, Training and Research and Development for Dubai Silicon Oasis (DSO); Consultant and IT Project Manager for Al-Ain Municipality; and Chairman and Partner of Barajeel Engineering Consultants. He is one of the founders of DSO and RIT-Dubai. He is a member of 7 academic boards, Honorary Chair of IEEE, Chairman of Emirates Science Club, Board member of the Cultural and Scientific Association, Board member of KHDA’s UQAIB, Board member of Ankabut (UAE’s NREN) and many more.

During his time at UEAU, Dr. Bastaki chaired several technology and research boards - work which will surely enhance the University of Dubai’s recently-launched Master of Science in Information Systems Management program and UD’s continued efforts to provide research for local and regional companies.

Dr. Bastaki received his Bachelor’s and Master’s degrees from the University of California, San Diego and his Doctorate from University of California, Irvine, before returning to help improve the education and technology sectors in his homeland, the UAE. University of Dubai faculty, staff and students are gratified that a man of his accomplishments leads the university on its continuing path to provide the highest quality education in the region.

Dr. Ahmad Tahlak

President & Chairman ,LEVENBERT

Bio:

الدكتور أحمد تهلك

•       خبير أعمال إماراتي متخصص بتنفيذ المشاريع الوطنية .

•       خبير ومستـشـار خدمة الـعـمـلاء والـمـبـيـعــات والتسويق.

•       حاصل على ىشهادة البكالريوس في إدارة الأعمال ونظم المعلومات من جامعة أريزونا الولايات المتحدة الأمريكية

•       حاصل على ىشهادة الماجستير من الجامعة الدولية الأمريكية الولايات المتحدة الأمريكية

•      يمتلك خبرة قوامها أكثر من 21 عاما  في مجال الاستشارات والتدريب والإدارة الإستراتيجية و إدارة علاقات العملاء ، و مجالاتالقيادة وإدارة وتأسيس مراكز الاتصال ، والتخطيط الإستراتيجي ، وبرامج التطوير .

•       محاضر بارز في المؤتمرات المحلية والإقليمية والعالمية المتخصصة في عالم الأعمال.

•       يحظى بخبرات مهنية متميزة ، مع كبريات الشركاتالمتخصصة .

•       رائد إدخال مفهوم مراكز الاتصال وتنفيذ مركزعملياتها في طيران الإمارات 1994م .

•     تميز كمدير تنفيذي لمؤسسة الإمارات للتسويقوالترويج - إحدى الشركات التابعة لمجموعة بريد الإمارات القابضة – و ساهم فيحصولها على جائزة دبي للجودة ( التميز في قطاع الخدمات ) 2009 م .

•       ساهم وبمساعدة فريق العمل في مجموعة (  (LEVENBERT في تطور المجموعة  بإبداع وتميز ، خاصة بعدما تسنى للمجموعة تنفيذالمشروع التطويري التدريبي الأكبر على مستوى المنطقة من خلال تنمية وتطوير أكثر من7500 موظف على مختلف المستويات في أكبر شركة اتصالات في المنطقة ، من خلال تطويرثقافة التمحور حول العميل في إدارات خدمة العملاء عبر مراكز الاتصال والمبيعات ومكاتبالخدمة.

•     شخصية قيادية تتمتع بخبرات عالمية أهلته لحصد الجوائز المحلية والإقليمية  و العالمية .

•    حصل على جائزة مدير مركز الاتصال العالمي  2001  مو2002 م من منظمة ( ICCM ) في الولايات المتحدة الأمريكية، والتي تعد أكبر منظمات مراكز الاتصال في العالم .

•       توج برجل أعمال العام 2004 م من صاحب السموالشيخ محمد بن راشد آل مكتوم حاكم دبي

•      نال جائزة خدمات الأعمال والاستشارة 2004 م من صاحب السمو الشيخ محمد بن راشد آل مكتوم حاكم دبي

Dr. Ahmad Tahlak

Chairman & President, LEVENBERTConsulting

PIONEER. INNOVATOR. THINK-TANK

With a combined professional experiencespanning over 21 years Ahmad Tahlak has established himself distinctively as aleading strategist and expert in the Service Industry.

Ahmad Tahlak has pioneered Emirates AirlinesCall Center, a full-fledged operational call center almost 15 years ago whenthe local market was still unaware of the vast impact and efficiency thecontact center would generate. As a result of a brainchild that was broughtinto purpose and function, by establishing a world-class call center andcomprehensive CRM system his ambition, effort and management has won him CallCenter Manager of the Year award for two consecutive years in 2001 & 2002from ICCM in Chicago.

One with a strong vision and commitment toexcellence, he has founded The TeleServices Company in 2000 a specializedorganization focused on BPO, Contact Center Solutions and Consultancy whichcaters to a wide array of industries and organization. A recipient of the Entrepreneurof the Year, Best Consulting and Service Company awards in 2004, recognized andpresented by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Prime Ministerof UAE and Ruler of Dubai. Ahmad Tahlak has been synonymous to the success inthe call center and customer service industry.

In 2005, he accepted the position in EmiratesMarketing and Promotions, a subsidiary of Emirates Post Group as the ChiefExecutive Officer. EMP's core business was to provide integrated, turnkeysolutions to direct marketing, Call Center & Customer Service outsourcing,and Promotions. It was also during his tenure that  EMP unveiled range of innovative, 3D productsand Post Card promotions in the GCC, turning the agencyinto a profit center.  At the helm of hisleadership, EMP garnered several recognitions set by the local andinternational groups including the Dubai Quality Award in 2008.

 With unrivaled passion for change, uniqueunderstanding of the global market Ahmad Tahlak brought his superior,result-oriented Consulting experience, Contact Center expertise, CRM Intelligence,Strategy Formulation & Implementation concentration and  ventured into co-founding LEVENBERTConsulting, a turnkey and implementations solutions provider, offering a wealthof ground-breaking strategies and excellence through sustainable change to awide array of industries serving the private and public sector. LEVENBERT isheadquartered in the UAE and operates across GCC.

Recognized by industry leaders and peers bothin the local and international market, Ahmad Tahlak is privileged to share hisextensive knowledge, expertise, cutting-edge solutions that drives optimalorganizational growth and success.

Eng. Zakia Karam

Head of Land Allocation and Services Department,Dubai Municipality

Bio:
تشغل المهندسة زكية منصب رئيس قسم تخصيص الأراضي والخدمات في إدارة التخطيط – بلدية دبي من سنة 2016 لغاية الآن، قامت خلالها بعدة إنجازات أهمها تنفيذ مبادرة "بدايتي" التي تهدف إلى تأهيل كادر وطني في مجال الرسم الهندسي والتخطيط الحضري. وشغلت المهندسة زكية منصب رئيس شعبة التصاريح الإعلانية والرقابة لمدة 9 سنوات قامت خلالها بإعداد دليل الإعلانات الخارجية في إمارة دبي سنة 2013، وتصميم خارطة دبي (2010 -2013).
وشغلت أيضاً منصب رئيس شعبة الإعلان والديكور في بلدية دبي لمدة 10 سنوات ومنصب رئيس شعبة التصميم الداخلي لمدة سنتين في نفس المكان، وقامت خلالها بإنجاز عدة متاحف تراثية مثل متحف الهجم ومتحف الخيل.
تخرجت المهندسة زكية سنة 1994 من جامعة الإمارات في دبي وحصلت على شهادة البكالوريوس في تخصص التصميم الداخلي
وحصلت على عدة دورات تدريبية لتطوير مهاراتها الشخصية ومنها:
•    Excellence Standards of Team and Committee Management
•    The Role of Information in Analyzing Knowledge Gap
•    Dissemination and Implementation of Governance
•    Micro station Software
•    Standards of Government Performance Excellence
•    Setting Goals and Objectives for Staff
•    Seven Innovation Tools
•    Six Thinking Hats
•    Advanced Management Strategies
•    Benchmarking
•    The Leadership Role in Unlocking the Potential
•    Neuro Linguistic Programming ( NLP)

Dr. Usman Zafar

Founder and CEO DUC Consulting International, & Board Advisor cloudBuy UK & imex Systems Canada

Bio:

An accomplished Business Management and Technology Executive with an extensive experience in both private and public sector with successful track record in building, transforming and leading result oriented professional organization, leading complex programs & business change initiatives with full P&L responsibility. Held Executive level positions with major Blue-Chip & Fortune 500 Technology Corporations.

Dr Usman has been at the forefront of many of the region’s (MENA) multi millions $ IT projects and extensively recognized for his expertise in the areas of eGovernment, e - services, ERP, process automation, specialized training initiatives and Strategic IT Planning.

An integrity driven personality and performance-driven executive with proven success in developing e¬ective and pro table partnerships with business stakeholders in risk adverse environments, strong communication skills with a reputation for being a detail oriented, and creative solutions provider focused on doing the right thing, the right way.

As an Organized Strategist and Entrepreneurial team player, he has provided strategic leadership to fully own and manage Life Cycle of Business Management, introduced innovative solutions to global marketing, and improved contract/proposal management processes. It produced breakthrough results in technology growth, business pipeline, exponential increase in revenue, and great market rapport.

Dr Usman has participated actively in several regional and International conferences / workshops and exhibitions as a keynote speaker to talk about various topics, such as Leadership, Marketing, Corporate Branding, Image Building, eGovernment Barriers, Change Management, Business Process Management, Public Private Partnership, Social Media, Strategic Planning, and Communication/Presentation Skills.

Apart from serving Large Enterprises and Public Sector, Dr Usman has several years of experience in the education sector as a consultant and professor with renowned Universities and Corporate Training Centers Globally.

Dr Usman has received several awards in the past few years for his outstanding performance and delivering Complex projects both in public and private sectors.

H.E. Saeed Dhaheri

Chairman, Board of Smartworld,رئيس مجلس إدارة شركة سمارت ورلد، والمدير العام سابقا لهيئة الإمارات للهوية

Bio:

Gert Botha

Chief Executive Officer,Hiving Technology

Bio:
Gert is the CEO and one of the founders of Hiving Technology — a Dubai based company that developed an end to end Digital Trust Architecture. The architecture is underpinned by a unique Identity Centric Distributed Data Solution for people and objects, addressing all the limitations of current information technology models like security, privacy, data ownership, data integrity and more.  During this development process, Gert rubbed shoulders with global experts in various aspects of a future connected world that includes IoT, Smart Cities, Identity, Distributed Data and Digital Trust.
Gert is a seasoned advisor and technology consultant with 25 years’ diverse experience in both Public and Private sector, various industries, and countries with specific focus on a single connected integrated world. He stays abreast of technology trends and consults with technology researchers, CIO's, CTO’s, & CEO's on technology strategy and how to use technology to innovate client service delivery. In his approach, he questions the ability of the current technology frameworks to scale to a connected world solution and point out that the technology challenges faced currently are due to the archaic framework that is still used as the foundation for new development. Instead, he introduces a new architecture framework that enables privacy, security, and digital trust. This poses major opportunities for Business and Governments alike to adjust by transforming business and service delivery models to take advantage of new technology.

Dr. Náder Alyani

Director,Bloomsbert

Bio:
Dr. Alyani is the executive director of German-based Bloomsbert Associates acting as a specialist counsel on strategic alignment and investment projects, with a current focus on emerging markets and challenges of the Gulf region. His career has spanned positions in the public and private sector and as an executive and advisor to MNCs (on FDIs, PPP, development of local content and lean transformation) developing learning interventions and implementing practical structures to support human capital and capability development for strategic alignment, risk mitigation and innovation. He has developed people and methods (including refinement and localising of Big 4 tools) as enablers of improvement, by utilising lean and Kaizen designs in practice, with high impact on KPIs. His previous project-engagement and -partners include London’s Crossrail (Learning Legacy) in large infrastucture; Microsoft and Adobe in the Health and Public sector; and Atos in the Technology sector; Statoil, Hydro, BP and Saudi Aramco within the Energy sector and a selection of niche technology start-ups at UCL, MIT and EIT; and with policy-designers and policy-implementation teams, within government entities in a number of different countries (including VRPs on skill webs and labour markets) and via the World Bank.

He is an associate and alumnus of LLAKES Centre (Centre for Research on Learning and Life Chances), University College London and a Fellow of Royal Geographical Society in London, UK, with a focus on economic geography of innovation. He remains engaged in human capital; industrial and sectoral policy challenges in, and related to the Gulf region, particularly Saudi Arabia, northern emirates of the UAE, Qatar and Iran in the last decade.

Dr. Ayoub Kazim

Managing Director,axs

Bio:

Dr. Ayoub Kazim

Managing Director, axs

Dr. Ayoub Kazim serves as the Managing Director for axs, TECOM Group’s smart gateway for integrated business services. He is responsible for leading a centralized government and corporate services department in the handling of over 200 government, employee and corporate services to partners across 11 of TECOM Group communities, and enhancing the ease of doing business for over 5,100 business partners and extending services to over 90,000 employees, dependents & students.

Dr. Ayoub Kazim was formerly Managing Director of Dubai Knowledge Park and Dubai International Academic City. In this role, he was responsible for strategically steering the academic entities and further consolidating their status as leading centres of learning excellence in the region.

With over 20 years of industry experience, he previously held leadership roles at UAE University and Dubai Municipality.

Dr Ayoub Kazim holds a bachelor’s degree in Mechanical Engineering from the University of Alabama and a Master’s from the Polytechnic Institute in New York University He received a doctorate in Mechanical Engineering from the University of Miami in 1998.

Andreas Hadjioannou

Middle East Business Development and Sales Director,Virtual IT Consultants

Bio:

Hani I. AlGhofaily

Consultant to the Minister of Culture and Media,, Official Spokesman

Bio:

Mr.Nesar Khan

Managing Director ,FP Global Developments

Bio:

H.E Dr. Akima Umezawa

Consul-General of Japan in Dubai,

Bio:

Mr. Ahmed Qurram

Founder - CISO COUNCIL & CISOCONNECT ,

Bio:

Dr. David W. Kravitz

Vice President - Crypto Systems Research,DarkMatter

Bio:
David W. Kravitz, as Vice President of Crypto Systems Research, heads DarkMatter’s blockchain team that is focused on providing an IoT-compatible access-controlled transaction platform. His extensive information security experience spans a wide range of application areas, including voice- and data- critical infrastructure, digital rights management, payments, smart grid, IoT, and high-value assets transfer. He began his career at the National Security Agency, where as Senior Technical Advisor he “combined his exceptional skills in protocol and algorithm design with his evaluation capabilities to profoundly enhance the security posture of communications,” as stated in the Certificate of Achievement he was awarded by the Director of NSA. He has also held senior positions at Sandia National Laboratories, CertCo/Bankers Trust Electronic Commerce, Digital Video Express, Wave Systems Corp., Motorola Labs, Certicom Research/BlackBerry, and IBM Research. He was the principal architect of the Membership Services identity management framework of the Linux Foundation’s Hyperledger Fabric project for permissioned blockchain, and invented DSA, the elliptic curve variant of which, ECDSA, underlies Bitcoin and Ethereum. He serves as a Technical Advisor for CENTRI – Advanced Security for IoT, for Atonomi – The Secure Ledger of Things, and for AtCash – Paperless Cash for a Digital World, and as a Consultant for ‘Innovation in Cyber Security Award’ DESC-funded research on “Improved Blockchain Infrastructure with IoT for Critical/Smart Government Applications.” Dr. Kravitz holds a Ph.D. and Masters in Electrical Engineering - Systems from University of Southern California, a Masters in Mathematical Sciences from Johns Hopkins University, and a Bachelors in Mathematics from Rutgers University.

Chris McAuley

Director, Fraud & Security Intelligence, EMEA & APAC ,SAS

Bio:
Chris has 25 years of experience in the Financial Services industry, and is a charted accountant with a background in software development. He has worked on client engagements in Europe, the Middle East, Africa, Asia and in North and South America.
Chris started his career in 1986 with Andersen Consulting, and lead their Financial Services practice in the Middle East from 1995 - 2000. In 2000 Chris left to co-found MA Partners, a specialist data analytics consultancy, and remained with the Firm until it was sold in 2008 to Detica P.L.C, a FTSE 250 company specializing in data analytics and risk management.
Chris joined SAS in 2010.
Chris enjoys the outdoors and is an experienced offshore sailor.

Muhammad Asif Abbasi

,Chief Architect, SAS

Bio:
Asif has worked in the industry for over 20 years, in a variety of roles from engineering data products & solutions to advising customers on the best approach to generate the business value from their investments in tools & technologies.
Asif is currently working with SAS Global Pre-Sales team as a Chief Architect in a role which focusses around helping customers by advising them about their analytical eco-system which involves SAS and other open-source tools. Asif has a cross-industry expertise and has advised some of the largest customers from Fortune 500 on their data strategy and analytical ecosystem.
Asif has presented at various conferences and delivered workshops on topics such as Big Data, Hadoop, Teradata, and Analytics using Aster on Teradata and Hadoop. Asif has worked with various startups and leading companies include Teradata and Cisco.
Asif also holds a Master’s degree in Computer Science and Business Administration.
Asif is author of the book Learning Spark 2.0.

Satyajit Dwivedi

Director, Process Sensor and IoT Global Practice,Bachelor in Electrical Engineering & Post Graduate Diploma in Finance and Systems

Bio:
Satyajit has more than 24 years of Industry experience in Government, PSU, Energy & Utilities, Manufacturing, Transportation and Defense. He is focused in areas of Government Process Re-engineering, Business Performance Improvement with Analytics in Government, Internet of Things, Smart Cities & Smart Grids, Integrated Energy Forecasting & Trading, Asset Performance Improvement, and Establishing Fraud Framework for Reduction in AT&C losses.
Satyajit has rich experience in working with Apex Ministries - Energy, Power, Urban Development, Transport, Information Technology, Municipal and Urban Local Bodies, in conceptualizing & executing modernization programs for Process Restructuring initiatives Smart Programs, Horizontal Transfer initiative, In many utilities he has advised and implemented Energy Forecasting and Modelling, Asset Performance Modernization Revenue Assurance and Fraud Framework for and Non-Technical Loss. He has delivered Customer Intelligence programs for global companies and has also worked with International Development agencies such as World Bank, USTDA, USBIC, DFID and has successfully executed one of the largest nation-wide analytics capacity building program for 151 Universities and Research Institutions funded by World Bank.
Satyajit has been associated in design and development of analytics center of excellence for the government, energy and utilities sector. He has been instrumental in create new PPP programs in IT Modernization for the government in multiple countries. Satyajit has executed large scale multi-billion dollar greenfield power projects involving erection, testing and commissioning of Double High Tension Lines, Substations & Control Rooms, PLC, SCADA and GIS systems.
Starting his career in a power plant as maintenance engineer, 14 years in SAS, has established various practices and competencies in Oil & Gas, Utilities, Manufacturing, Government and Defence. Currently, Satyajit is driving the design and development of Analytics for IoT platform for Connected Vehicle, Connected Factory targeted for achieving Asset Performance Improvement and Production Quality Improvement. 
He is a thought leader and has represented SAS in World Economic Forum, World Smart Grid, IoT Events, Energy Summits and Maintenance / Reliability Congress. He is invited as speaker for leadership talks in leading Business / Technology Schools. He is an Electrical Engineer and a dual (Finance/Systems) major Management Graduate. He is member of IEEE, GARP and ISWM.

Fadwa Mohanna

CEO,miCity

Bio:

Daragh O’Byrne

Vice President, Global Head of Marketing & Alliances ,Nucleus Software

Bio:

Brett Preston

Talent Development & Organisational Capability Director,Gulf Marketing Group

Bio:

• Master of Management (University of Southern Queensland)
• License Corporate Coach (Corporate Coach University Colorado US)
• Post Grad HR the College of Applied Psychology

• Winner of the US Talent Professional Association; “Talent Innovation Award” for 2011
• Certified Multipliers Leadership facilitator
• Certified facilitator of the Experience Change simulation technology  
• NLP qualified

Ahmed Matar Al Mheiri

Executive Director of Government Services,axs

Bio:

Abdulla Almohaisin

Executive Director – Corporate Services,axs

Bio:

H.E Basheer Khalfan Al Mehairbi

Executive Director of Support Services,Abu Dhabi Housing Authority

Bio:

Jorge Sebastiao

ICT Expert, DC Cloud Practice Leader Data Center Solutions,Huawei

Bio:
A seasoned cloud, managed services & security professional focused on business value; Jorge brings experience, creativity, structure and innovation to the solutions he architects ICT infrastructure.

With over 30 years of ICT experience, covering, C level on Cloud Computing, Managed Services, managed security services, business continuity, and disaster recovery as well as governance, risk management, compliance, auditing, certification. Served sectors include oil & gas, banking, financial, telecom, government, defence, healthcare, and education.

Created the process A6 of security: Assess, Architect, Apply, Administer, Awareness & Agility. He architects practical & business focused solutions using standards & industry best practices.

Mr. Dieter Hovorka

Chief Technology Officer / Strategic Alliances ,SKILLZ Middle East FZ LLC

Bio:
Dieter Hovorka is a creative Marketing and Solution Consultant with over +20 years industry experience working for multi international organizations to develop whole enterprise IT strategy, business process optimization, engineering projects and customer communication solutions  with integration into digital and social media marketing initiatives.
Starting his carrier as a software developer in the gambling industry he quickly developed his business skills to succeed in fast growing markets by delivering business goal driven solutions which go beyond technology. Innovation and creativity allowed him to develop his knowledge across many markets, economies and technologies and in following companies into logistics, retail, manufacturing, services and multi lingual back office solutions.
As a senior Dieter was working over five years as the Global Information Technology Officer for Artesyn Technologies Inc., an U.S. based electronic manufacture across four continents implementing communication and information technology infrastructure projects, driving global initiatives for knowledge management and information centric solutions like ERP, CRM, IMMS and MRP. During his engagement he had to ability to develop creative solutions for complete new manufacturing standards and data exchange between manufacture, supplier and customer. He was driving also the implementation of ISO9000 and many government safety standards special in the Asian operations.
After he was holding multiply management positions, as CEO, Marketing Manager, Sales Manager, Quality & Product Manager, in a couple of start-up companies across Europe, which developed a complete web based business process management suite, a content transformation solution, a web based marketing solution, a multi-channel output management solution. During this period he was invited in as guest speaker in many forums across Europe and North America to share his experience and knowledge.
Dieter was establishing the Adobe Systems regional sales in Austria as Technical Pre-Sales Lead where he quickly contributed in many innovations for the product management for Adobe’s enterprise solutions, reforming the digital signature initiative and mobile initiative.
Three years later Dieter moved for Adobe to the Middle East as Technical Manager, building Enterprise Solution sales and partner network and helping deployment of electronic forms solutions, web experience management, customer experience management and content centric solutions for eGoverment and commercial sector companies across the GCC.
 Recently Dieter launched a digital agency Skillz Middle East in Dubai, developing the transformation of knowledge management across information channels including social networks and building for company’s digital and social marketing strategies across Middle East and Africa.
In his free time Dieter is passionate into scuba diving, beach sports, traveling and enjoying good food and cigars.
Dieter graduated from the Higher Technical Institute in Moedling Austria in communication technologies.

Dr. Ahmad Tahlak

President & Chairman ,LEVENBERT

Bio:

الدكتور أحمد تهلك

•       خبير أعمال إماراتي متخصص بتنفيذ المشاريع الوطنية .

•       خبير ومستـشـار خدمة الـعـمـلاء والـمـبـيـعــات والتسويق.

•       حاصل على ىشهادة البكالريوس في إدارة الأعمال ونظم المعلومات من جامعة أريزونا الولايات المتحدة الأمريكية

•       حاصل على ىشهادة الماجستير من الجامعة الدولية الأمريكية الولايات المتحدة الأمريكية

•      يمتلك خبرة قوامها أكثر من 21 عاما  في مجال الاستشارات والتدريب والإدارة الإستراتيجية و إدارة علاقات العملاء ، و مجالاتالقيادة وإدارة وتأسيس مراكز الاتصال ، والتخطيط الإستراتيجي ، وبرامج التطوير .

•       محاضر بارز في المؤتمرات المحلية والإقليمية والعالمية المتخصصة في عالم الأعمال.

•       يحظى بخبرات مهنية متميزة ، مع كبريات الشركاتالمتخصصة .

•       رائد إدخال مفهوم مراكز الاتصال وتنفيذ مركزعملياتها في طيران الإمارات 1994م .

•     تميز كمدير تنفيذي لمؤسسة الإمارات للتسويقوالترويج - إحدى الشركات التابعة لمجموعة بريد الإمارات القابضة – و ساهم فيحصولها على جائزة دبي للجودة ( التميز في قطاع الخدمات ) 2009 م .

•       ساهم وبمساعدة فريق العمل في مجموعة (  (LEVENBERT في تطور المجموعة  بإبداع وتميز ، خاصة بعدما تسنى للمجموعة تنفيذالمشروع التطويري التدريبي الأكبر على مستوى المنطقة من خلال تنمية وتطوير أكثر من7500 موظف على مختلف المستويات في أكبر شركة اتصالات في المنطقة ، من خلال تطويرثقافة التمحور حول العميل في إدارات خدمة العملاء عبر مراكز الاتصال والمبيعات ومكاتبالخدمة.

•     شخصية قيادية تتمتع بخبرات عالمية أهلته لحصد الجوائز المحلية والإقليمية  و العالمية .

•    حصل على جائزة مدير مركز الاتصال العالمي  2001  مو2002 م من منظمة ( ICCM ) في الولايات المتحدة الأمريكية، والتي تعد أكبر منظمات مراكز الاتصال في العالم .

•       توج برجل أعمال العام 2004 م من صاحب السموالشيخ محمد بن راشد آل مكتوم حاكم دبي

•      نال جائزة خدمات الأعمال والاستشارة 2004 م من صاحب السمو الشيخ محمد بن راشد آل مكتوم حاكم دبي

Dr. Ahmad Tahlak

Chairman & President, LEVENBERTConsulting

PIONEER. INNOVATOR. THINK-TANK

With a combined professional experiencespanning over 21 years Ahmad Tahlak has established himself distinctively as aleading strategist and expert in the Service Industry.

Ahmad Tahlak has pioneered Emirates AirlinesCall Center, a full-fledged operational call center almost 15 years ago whenthe local market was still unaware of the vast impact and efficiency thecontact center would generate. As a result of a brainchild that was broughtinto purpose and function, by establishing a world-class call center andcomprehensive CRM system his ambition, effort and management has won him CallCenter Manager of the Year award for two consecutive years in 2001 & 2002from ICCM in Chicago.

One with a strong vision and commitment toexcellence, he has founded The TeleServices Company in 2000 a specializedorganization focused on BPO, Contact Center Solutions and Consultancy whichcaters to a wide array of industries and organization. A recipient of the Entrepreneurof the Year, Best Consulting and Service Company awards in 2004, recognized andpresented by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Prime Ministerof UAE and Ruler of Dubai. Ahmad Tahlak has been synonymous to the success inthe call center and customer service industry.

In 2005, he accepted the position in EmiratesMarketing and Promotions, a subsidiary of Emirates Post Group as the ChiefExecutive Officer. EMP's core business was to provide integrated, turnkeysolutions to direct marketing, Call Center & Customer Service outsourcing,and Promotions. It was also during his tenure that  EMP unveiled range of innovative, 3D productsand Post Card promotions in the GCC, turning the agencyinto a profit center.  At the helm of hisleadership, EMP garnered several recognitions set by the local andinternational groups including the Dubai Quality Award in 2008.

 With unrivaled passion for change, uniqueunderstanding of the global market Ahmad Tahlak brought his superior,result-oriented Consulting experience, Contact Center expertise, CRM Intelligence,Strategy Formulation & Implementation concentration and  ventured into co-founding LEVENBERTConsulting, a turnkey and implementations solutions provider, offering a wealthof ground-breaking strategies and excellence through sustainable change to awide array of industries serving the private and public sector. LEVENBERT isheadquartered in the UAE and operates across GCC.

Recognized by industry leaders and peers bothin the local and international market, Ahmad Tahlak is privileged to share hisextensive knowledge, expertise, cutting-edge solutions that drives optimalorganizational growth and success.

Dr. Usman Zafar

Founder and CEO DUC Consulting International, & Board Advisor cloudBuy UK & imex Systems Canada

Bio:

An accomplished Business Management and Technology Executive with an extensive experience in both private and public sector with successful track record in building, transforming and leading result oriented professional organization, leading complex programs & business change initiatives with full P&L responsibility. Held Executive level positions with major Blue-Chip & Fortune 500 Technology Corporations.

Dr Usman has been at the forefront of many of the region’s (MENA) multi millions $ IT projects and extensively recognized for his expertise in the areas of eGovernment, e - services, ERP, process automation, specialized training initiatives and Strategic IT Planning.

An integrity driven personality and performance-driven executive with proven success in developing e¬ective and pro table partnerships with business stakeholders in risk adverse environments, strong communication skills with a reputation for being a detail oriented, and creative solutions provider focused on doing the right thing, the right way.

As an Organized Strategist and Entrepreneurial team player, he has provided strategic leadership to fully own and manage Life Cycle of Business Management, introduced innovative solutions to global marketing, and improved contract/proposal management processes. It produced breakthrough results in technology growth, business pipeline, exponential increase in revenue, and great market rapport.

Dr Usman has participated actively in several regional and International conferences / workshops and exhibitions as a keynote speaker to talk about various topics, such as Leadership, Marketing, Corporate Branding, Image Building, eGovernment Barriers, Change Management, Business Process Management, Public Private Partnership, Social Media, Strategic Planning, and Communication/Presentation Skills.

Apart from serving Large Enterprises and Public Sector, Dr Usman has several years of experience in the education sector as a consultant and professor with renowned Universities and Corporate Training Centers Globally.

Dr Usman has received several awards in the past few years for his outstanding performance and delivering Complex projects both in public and private sectors.

Dr. Anna Dolidze

Parliamentary State Secretary, Republic of Georgia

Bio:
Dr. Anna Dolidze was born in Tbilisi, in what was then the Soviet Socialist Republic of Georgia. As a child, she experienced the dissolution of the Soviet Union, including a civil war and secessionist conflicts with Abkhazia and South Ossetia. In high school Dolidze won a scholarship to live with an American family and attend high school in Vermont. Upon her return, Dolidze started law school at Tbilisi State University, where she graduated with honors.

In her final year she took part in the Telders International Law Moot Court Competition, and was honored as the Best Respondent and Best Oralist. She became a clerk at the Permanent Court of Arbitration in the Hague. Thereafter Dolidze worked for the international humanitarian organization Save the Children in Georgia. She was awarded a full fellowship by the Dutch government to study at Leiden University where she earned Masters Degree in International Law (LLM). In 2004 Dolidze was elected Chairperson of the Georgian Young Lawyers’ Association (GYLA). As the head of the largest legal advocacy organization in Georgia, she oversaw program activities conducted by 125 lawyers, took part in drafting legislative reform proposals, practiced civil rights litigation and represented the organization in National Constitutional Commission, Commission for the Human Rights in Prisons and the Expert Commission for Georgia’s European Integration. In 2006, Dolidze spearheaded a nation-wide campaign to prosecute high-level government security officials implicated in the murder of Sandro Girgvliani. In 2007 Dolidze left Georgia for United States as a Scholar at Risk because it was increasingly difficult to practice civil rights litigation.

Dolidze has lectured transnationally, including at Duke University, Sorbonne University, University of Berkeley, Cambridge and Oxford Universities, Queens University of Belfast and Elmira Maximum Security Correctional Facility in New York State. She conducted human rights documentation and research for Russia Justice Initiative and Human Rights Watch. Then she earned her Doctorate in Law (SJD) at Cornell Law School with full financial scholarship and residential fellowship at Telluride House. In 2012 Dolidze addressed the Tom Lantos Human Rights Commission of the United States Congress on human rights violations in Georgia. In 2013 she became assistant professor of law at the University of Western Ontario, where she taught property law and international law.

In May 2015 Dolidze was appointed as Deputy Minister of Defence for Republic of Georgia, overseeing the areas of education, social benefits and rehabilitation of wounded warriors. In June 2016 the President of Georgia appointed Dr. Dolidze as the Parliamentary Secretary of the President of Georgia (i.e. chief legal adviser), overseeing rule of law related issues as well as serving as the main liaison between the office of the President and the Parliament of Georgia.

Dr. Dolidze has published widely on international law, human rights and transitional justice in academic as well as policy journals.

H.E. Saeed Dhaheri

Chairman, Board of Smartworld,رئيس مجلس إدارة شركة سمارت ورلد، والمدير العام سابقا لهيئة الإمارات للهوية

Bio:

Fahd Ali Zahid

Continuous Engineering Practice Lead -Middle East, Pakistan & Saudi Arabia, IBM Watson Internet of Things

Bio:
IT Enthusiast, Failed Entrepreneur, Security Devotee and after spending 10+ years in both Business and Technology domains I have a unique preceptive on the digital revolution and its impact on the business world. In my 5+ years in Dubai I have first hand experience of how the IT industry has enabled rapid growth, unique business models and global collaboration. 

Dr. Náder Alyani

Director,Bloomsbert

Bio:
Dr. Alyani is the executive director of German-based Bloomsbert Associates acting as a specialist counsel on strategic alignment and investment projects, with a current focus on emerging markets and challenges of the Gulf region. His career has spanned positions in the public and private sector and as an executive and advisor to MNCs (on FDIs, PPP, development of local content and lean transformation) developing learning interventions and implementing practical structures to support human capital and capability development for strategic alignment, risk mitigation and innovation. He has developed people and methods (including refinement and localising of Big 4 tools) as enablers of improvement, by utilising lean and Kaizen designs in practice, with high impact on KPIs. His previous project-engagement and -partners include London’s Crossrail (Learning Legacy) in large infrastucture; Microsoft and Adobe in the Health and Public sector; and Atos in the Technology sector; Statoil, Hydro, BP and Saudi Aramco within the Energy sector and a selection of niche technology start-ups at UCL, MIT and EIT; and with policy-designers and policy-implementation teams, within government entities in a number of different countries (including VRPs on skill webs and labour markets) and via the World Bank.

He is an associate and alumnus of LLAKES Centre (Centre for Research on Learning and Life Chances), University College London and a Fellow of Royal Geographical Society in London, UK, with a focus on economic geography of innovation. He remains engaged in human capital; industrial and sectoral policy challenges in, and related to the Gulf region, particularly Saudi Arabia, northern emirates of the UAE, Qatar and Iran in the last decade.

Dr. Ayoub Kazim

Managing Director,axs

Bio:

Dr. Ayoub Kazim

Managing Director, axs

Dr. Ayoub Kazim serves as the Managing Director for axs, TECOM Group’s smart gateway for integrated business services. He is responsible for leading a centralized government and corporate services department in the handling of over 200 government, employee and corporate services to partners across 11 of TECOM Group communities, and enhancing the ease of doing business for over 5,100 business partners and extending services to over 90,000 employees, dependents & students.

Dr. Ayoub Kazim was formerly Managing Director of Dubai Knowledge Park and Dubai International Academic City. In this role, he was responsible for strategically steering the academic entities and further consolidating their status as leading centres of learning excellence in the region.

With over 20 years of industry experience, he previously held leadership roles at UAE University and Dubai Municipality.

Dr Ayoub Kazim holds a bachelor’s degree in Mechanical Engineering from the University of Alabama and a Master’s from the Polytechnic Institute in New York University He received a doctorate in Mechanical Engineering from the University of Miami in 1998.

Bilal M. Husain

Founder and CEO, Digital Transformation LLC,

Bio:
After holding different public sector positions, Bilal have moved back to his entrepreneurial spirit and founded a new startup Digital Transformation LLC, focusing on blockchain and cybersecurity. Now fully dedicated in this line of work and working with wide network of leaders to explore the applications of blockchain for both public and private industries as well as lobbying for any potential legislative and policies that might require to be amended or created.

While at the Ministry of Economy and Planning, Bilal worked as an Advisor for the Minister as well as managing multiple operational roles. He was the first acting Deputy Minister for Shared Services at MEP, a newly developing concept at public sector for combining much of back office services into a single unit. Shared Services consisted of Finance and Admin, HR, IT, PMO and General Services.

Bilal was an active member of many internal and external committees, to name a few:

- Digital Transformation Acceleration, focusing on Cybersecurity, National Applications, Government Cloud…etc.

- Bureau of Experts at the Council of Minister, member of many committees discussing legislative reform of areas like review of government procurement system, drafting of Freedom of Information Act, drafting privacy of information act, review of general audit bureau's report...etc. - National Shared Services Committee, to discuss establishment of a multi organization shared services unit/entity for the public sector.

He also participated in numerous internal committees related to Saudi Arabia’s Vision 2030 and NTP2020 (National Transformation Program).

Prior joining MEP, Bilal worked as an Advisor to the Minister and Head of Internal Audit and Inventory Control at Ministry of Health (MoH) where he lead a major organizational restructure to provide empowerment and indecency to those critical functions.

On Jan 2013, Bilal was appointed as Director General of Internal Audit (Chief Audit Executive) at Ministry of Labor, Saudi Arabia. He was responsible for creating the Internal Audit function within the Ministry of Labor from scratch and make sure it’s aligned with the auditing and governance Bilal M. Husain
Founder and CEO Digital Transformation LLC organizations in the country taking into consideration the best practices and guidelines of the Internal Audit Institute (IIA).

In the past, he represented the Saudi eGovernment Program (Yesser) at all government agencies that are offered a wide spectrum of services to citizens, businesses and other government agencies. Yesser, a Saudi government initiative, was established in 2005 by the Ministry of Communications and Information Technology in conjunction with the Ministry of Finance and the Communication and Information Technology Commission to facilitate the provision of government services and transactions within Saudi Arabia electronically.

Bilal advised and guided agencies toward providing their services via electronic means. He was also involved in evaluating and approving funding requests proposed by various government agencies to support their eTansformation projects, as well as discussing and consulting with public agencies regarding their master IT and eGovernment action plans and strategies. Bilal was a key member in all steering committees for public agencies implementing eGovernment projects.

Bilal is a seasoned, senior-level consultant and advisor who can develop wining strategies and provide the necessary thrust required to produce clear and measurable results. He embraces the tremendous challenges his position brings, particularly in implementing IS management, obtaining sufficient and relevant resources, communicating and collaborating internally and externally, and overseeing change management.

Bilal has expertise in many areas, including strategy, organizational behavior, business development, corporate relations, technical development, BPM/BPR and knowledge management. His distinguished career portfolio includes the past positions of ICT consultant for King Fahd Medical City, vice president of operations for iLink Ltd., business consultant with British Telecom SA, and ICT consultant for the Supreme Counsel for Petroleum and Mineral Affairs.

Andreas Hadjioannou

Middle East Business Development and Sales Director,Virtual IT Consultants

Bio:

Dr. Ayad Aldaijy

Director General,Dr. Ayad Aldaijy Strategic Consultancy Services Office

Bio:

Mr.Andreas Huber

Co-Founder and Managing Director,PublicOne and TDA Trusted Data Analytics in partnership with TerraFirma

Bio:

Eng. Mohammed Dreera

Member of the Board of Directors,Al Daleel Information Systems

Bio:

Mr. Mir Faisal Talpur

CEO, Cinch Group of Companies - UK

Bio:

• Resident of UK, Lives in London since 1997 (20 years)
• BSc Computer Science, 2001, Queen Mary, University of London
• CEO Cinch Group of Companies, United Kingdom
• Skilled consultant and business turnaround specialist, Technology enthusiast, Marketing and Property Investments expert. Serial Entrepreneur, Inventor, Innovator and a Visionary.

• 1995 Invented E-Thermal Shoes in Pakistan and holds the Patent
• 1995-97: published Pakistan’s First English Scientific Magazine. This was distributed nationwide in Pakistan.
• Youngest Member of Karachi Chamber of Commerce

Jules El Adem

Commercial Manager,SUEZ Middle East Recycling

Bio:

Clinton O’ Leary

Business Development Director at Yvolv,

Bio:
Clinton O’ Leary, is the Business Development Director at Yvolv, a JV company between Meraas and Alibaba. He has over 9 years experience in the Middle East in helping customers and partners build and sell Cloud, Big Data and Digitization Solutions. Passionate about all things Digital he has a stellar reputation in the region in advising large Enterprise and Service Providers on how to build their Cloud Platforms and Services using the most open, secure and standardized software available today.

In his 20+ years experience in the IT industry he has represented many large global IT organizations such as Internet Solutions (Dimension Data), Dell, Microsoft, Citrix, Red Hat, Cisco and most recently Canonical as a start-up business development consultant.

Elizabeth Adeshina

Founder & CEO ,Integrated Digital Healthcare System Ltd

Bio:

Gurdeep Singh

Tax and VAT Leader, GCC - ,Grant Thornton, based in the UAE.

Bio:

Hani I. AlGhofaily

Consultant to the Minister of Culture and Media,, Official Spokesman

Bio:

Ahmed Aly Shaban

Senior Consultant ,in Prime Minister's Office of UAE

Bio:

HUSSAIN AFKAR

DIRECTOR – AUDIT & ADVISORY,AXIS AUDITING & ACCOUNTING

Bio:

Talal AlBakr

Seasoned Strategic Sales Executive and Cloud Architecture Consultan, Dell EMC

Bio:

Moaz Moqbel

E-Content Manager, Ministryof Culture and Media - KSA

Bio:

Joe Clabby

Vice President,CLABBY ANALYTICS USA & Datamatix International Advisor

Bio:
Noted for his research/analysis and public speaking abilities, Joe Clabby, former President, Bloor Research North America, and Vice President, Aberdeen Group, has written dozens of specialized analytical reports on computer technology vendors as well as spoken around-the-world on evolving computing trends. Mr. Clabby has a strong background in networking, systems platforms, operating environments, business application reengineering, as well as program-to-program communications.

Jorge Sebastiao

ICT Expert, DC Cloud Practice Leader Data Center Solutions,Huawei

Bio:
A seasoned cloud, managed services & security professional focused on business value; Jorge brings experience, creativity, structure and innovation to the solutions he architects ICT infrastructure.

With over 30 years of ICT experience, covering, C level on Cloud Computing, Managed Services, managed security services, business continuity, and disaster recovery as well as governance, risk management, compliance, auditing, certification. Served sectors include oil & gas, banking, financial, telecom, government, defence, healthcare, and education.

Created the process A6 of security: Assess, Architect, Apply, Administer, Awareness & Agility. He architects practical & business focused solutions using standards & industry best practices.

Ali Al Kamali

Managing Director ,Datamatixgroup

Bio: